Reference is made to that certain Order Form (as defined below) by and between Jolly Labs, Inc. (“Jolly”) and the customer whose name appears in such Order Form (“You” and “Your”). Jolly and You may each be referred to herein as a “Party” and collectively as the “Parties.” The Order Form, together with the below-referenced schedules (each, a “Schedule” and collectively, the “Schedules”):
are entered into by and between Jolly and You on the date the Order Form is submitted and completed by You and Jolly (the “Effective Date”). The Order Form, the Schedules and any addenda or exhibits attached hereto or thereto shall collectively be referred to as the “Jolly Subscription Agreement.”
IF YOU ENTER INTO AN ORDER FORM ON BEHALF OF A COMPANY, ORGANIZATION OR ENTITY, YOU REPRESENT THAT (A) YOU ARE AN AUTHORIZED REPRESENTATIVE OF SUCH ENTITY WITH THE AUTHORITY TO BIND SUCH ENTITY TO THE JOLLY SUBSCRIPTION AGREEMENT, (B) YOU AGREE TO THE JOLLY SUBSCRIPTION AGREEMENT ON SUCH ENTITY’S BEHALF, AND (C) YOU ACKNOWLEDGE THAT THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY.
BY EXECUTING AN ORDER FORM OR OTHERWISE COMPLETING AN ORDER FORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AGREE AND ARE BOUND BY THE TERMS SET FORTH IN THE JOLLY SUBSCRIPTION AGREEMENT, INCLUDING THE ORDER FORM AND THE SCHEDULE(S) ATTACHED HERETO. IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH IN THE JOLLY SUBSCRIPTION AGREEMENT OR ARE NOT AUTHORIZED TO AGREE TO THE JOLLY SUBSCRIPTION AGREEMENT ON YOUR ENTITY’S BEHALF, YOU MUST IMMEDIATELY CEASE ANY USE OF OR ACCESS TO THE JOLLY SERVICE.
This Jolly Service Subscription Terms and Conditions is part of the overall Jolly Subscription Agreement. Capitalized terms used below, but not defined herein, shall have the meaning ascribed to such terms in the Jolly Subscription Agreement. You and Jolly may enter into additional mutually executed Order Forms and Schedules at any time.
Jolly provides the Jolly Service (as defined below), which may include technology services as well as a platform called Jolly Engage, which allows companies and organizations to offer rewards, loyalty and promotional points to eligible users and members (“Points”) tied to the achievement of key performance goals set by You by such users and members (the platform, the “Jolly Platform”, and such key performance goals, “Goals”).
“Authorized User” means an individual who is authorized by You and Jolly to access the Jolly Service, and may include, for example, Your employees, agents, or third parties with whom You transact business.
“Data” means any Contact Data (as defined herein) and any data within the Uploaded Data Files.
“Documentation” means the installation guides, manuals and other documentation or instructions made available to You by Jolly which are related to the Jolly Service, which may be updated by Jolly from time to time.
“Implementation Fee” means the amount indicated on the Order Form that is designated as an “Implementation Fee,” if any.
“Initial Points Deposit Amount” means the initial amount paid (or to be paid) in connection with Points to be made available by You under the Points Program, as set forth on the Order Form, which may be modified from time to time by Jolly or You via your Jolly Account or by emailing support@jolly.com.
“Order Form” means the order form for Your purchases of any subscription or services from Jolly that You and Jolly have agreed to, whether via Jolly’s online portal, a mutually executed written order form, or otherwise.
“Launch Date” means the Launch Date indicated on the applicable Order Form.
“Jolly Service” means Jolly’s products and services that are ordered by You pursuant to an Order Form or otherwise offered to You or any Authorized User in connection with this Agreement and any other software-as-a-service available via https://dashboard.jolly.com, and/or such other web pages designated by Jolly, including associated offline components found in the Documentation.
“Jolly Member App” means Jolly’s products and services that enable Members to access, view or otherwise manage Points, which may include any mobile or website application made available to Members by Jolly.
“Jolly Shop” means the marketplace through which Members may redeem Points for goods, services, experiences, or other offerings, subject to availability, the Jolly Terms and Conditions, and any applicable vendor terms. Jolly may modify the Jolly Shop marketplace and available goods and services at any time.
“Jolly Terms of Service” means the Terms of Service that all Members must agree to as a condition of being granted access to Points or the Jolly Member App.
“Members” means (i) Your employee, agent, independent contractor, or representative that you have designated as a “Member” through your Account, or (ii) any customers of Yours who has validly registered to access and use the Jolly Platform.
“Member Census” means the estimate census of Members, as indicated on the Order Form.
“Payment Terms” means the billing or invoicing cadence indicated on the Order Form under the designation “Payment Terms.”
“Platform Fee” means the amount indicated on the Order Form that is designated as a “Monthly Platform Fee,” if any.
“Points Program” means the program offered via the Jolly Platform under which You may make Points available to Members tied to their achievement of various Goals.
“Points Purchase” means each purchase of Points that You make to make such Points available under the Points Program.
“Points Balance” means Your Points Purchase balance, net of any Points made available to Members, as indicated in Your Jolly Account.
“System of Record” means the business or data system that You use and enable for receipt of data from the Jolly Platform, whether through secure file transfer protocol or application programing interface.
“Uploaded Data Files” means any data files which have been uploaded into the Jolly Service by You or an Authorized User for processing.
Jolly Account. In order to access certain services on the Jolly Platform, You will be required to set up an account (the “Account” or “Jolly Account”) and set a username and password for Your Account, as well as providing any further information that Jolly may request. Any usernames or passwords provided should be safeguarded at all times. You are solely responsible for keeping Your usernames and/or passwords safe and secure, and for all activity using Your usernames and/or passwords. You agree to notify Jolly promptly of any unauthorized use of Your Account or any other breach of security. You agree that, to the extent permitted by law and unless such access results from Jolly’s negligence or willful misconduct, Jolly will not be liable for any loss You may incur as a result of someone other than You using Your Account to access information, either with or without Your knowledge. Each Authorized User may also be required to create a Jolly Account and obtain Logon Credentials, as further described in Section 2.13.
Integration. The parties shall, by mutual agreement in writing (which may be via email), establish the relevant technical, security, and administrative requirements to be met in setting up and maintaining the integration between the Jolly Platform and System of Record (“Integration”), which shall include the design, implementation, and configuration(s) of each such Integration. Without limiting the foregoing, the design, implementation and configuration of the Integration shall be mutually agreed by the parties in good faith. Each party shall implement and maintain the portions of the Integration created by such party, including proper operations and security controls thereof. If the Integration is to be disconnected, the parties will, at the direction of Jolly, work together on a reasonable, orderly and appropriate disconnection process
The parties will develop a mutually agreeable project plan for the Integration that specifically addresses, at a minimum, establishing and implementing each of the following in a risk-based approach, which shall be no less protective than the requirements otherwise set forth in this Jolly Subscription Agreement: (A) security controls; (B) appropriate firewalls; (C) intrusion detection; (D) audit requirements, (E) identification and authentication of users; (F) logical access controls; (G) virus scanning; and (H) physical and environmental security.
Each party is responsible for the hardware and software used by such party to build, implement and maintain its side of the Integration. Each Party shall bear its own costs and expenses for developing and maintaining its respective portion of the Integration.
As used herein, “Specifications” shall mean any interface specifications, file layouts, application program interface(s) (“APIs”), and related materials provided by either party to the other party in relation to the Integration. Specifications provided by a party under this Jolly Subscription Agreement are solely for the recipient party’s development, use and maintenance of the Integration as contemplated by this Jolly Subscription Agreement and solely for transmission and sharing of a Member data through the Integration. JOLLY PROVIDES ITS SPECIFICATIONS HEREUNDER “AS-IS” AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, RELATED TO MATERIALS, SPECIFICATIONS OR DOCUMENTATION PROVIDED BY JOLLY HEREUNDER, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF NON-INFRINGEMENT, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.
Subscription Grant. Subject to the terms and conditions of this Jolly Subscription Agreement, Jolly hereby grants to You, a limited, non-exclusive, non-transferable, non-sublicensable right, during the Term, to permit Your Authorized Users to (a) access and use the Jolly Service in accordance with the terms hereunder and Jolly’s specifications and Documentation; and (b) use the Documentation in support of such Authorized Users’ permitted use of the Jolly Service.
Subscription. You acknowledge that Your and Your Authorized Users’ use of the Jolly Service is subject to and limited by the terms of this Jolly Subscription Agreement, and that Your Authorized Users’ right to access and use the Jolly Service is subject to their compliance with the Jolly Terms of Service and this Jolly Subscription Agreement. No additional rights are granted herein, and nothing hereunder shall be construed as granting any rights related to Jolly Member App to Members. You agree that You shall be solely responsible for any breaches of this Jolly Subscription Agreement by any Authorized Users to whom You provide access to the Jolly Service. To use the Jolly Services, You and an Authorized User must have an account with Jolly (an “Account”). You hereby authorize (and shall ensure each Authorized User authorizes) Jolly to obtain and store Account information as necessary to make the Platform or Jolly Services available to You or Authorized Users. You agree to safeguard all credentials used to access the Account(s), and You are responsible for all activities that occur on your or your Authorized Users’ Accounts.
Subscription Restrictions. You agree that Your right to use and access the Jolly Service is subject to the following restrictions:
You may not make any part of the Jolly Service accessible to anyone other than Authorized Users;
You may not share or transfer Your subscription for an Authorized User with or to another end user unless the original end user no longer requires, and is no longer permitted, access to the Jolly Service and Jolly has authorized the transfer of such subscription to a new end user and such new end user has agreed to the Jolly Terms of Service;
You may not permit Your Authorized Users to use the Jolly Service except in accordance with the terms of this Jolly Subscription Agreement;
You may not attempt to reverse engineer, decompile, disassemble, or extract any element of and/or otherwise discover any source code, algorithms, methods, or techniques embodied in the Jolly Service, except to the extent expressly permitted by applicable law, notwithstanding contractual obligations to the contrary, and then only after (i) You have notified Jolly in writing of Your intended activities and the information sought and (ii) Jolly fails to provide such information within a reasonable period of time following such notice;
You may not modify, transfer, assign, pledge, rent, lease, sell, resell, or create derivative works based on the Jolly Service or any user interfaces related to the foregoing;
You may not attempt to access, upload, distribute or make available for distribution any proprietary and/or confidential Uploaded Data Files unless You have sufficient rights and proper authorization to do so;
You may not engage in any OEM, SaaS (or service bureau), time-sharing, outsourcing, application service provider or reseller or other distribution arrangements in connection with the Jolly Service;
You may not remove or destroy any Jolly proprietary markings or proprietary legends placed upon or contained within the Jolly Service or any related materials, or any Documentation;
You may not imply that the Jolly Service was developed, owned by, or proprietary to You or any other third party; and
You may not use the Jolly Service to upload, create, access, display, manipulate, store, or distribute any Data that misappropriates or infringes the intellectual property or privacy rights of any third party.
The Jolly Platform. Jolly has developed the Jolly Platform, which connects You with Members who have validly registered to access and use the Jolly Platform in order for you to provide Points to Members under a Points Program. If You have been granted access to the Jolly Platform, You will be able to choose Goals for Members via the Jolly Platform. You may use the Jolly Services to create Points Program based on Your choices for the Goals that You would like to reward Your Members for to incentivize such Goals. You may designate Points to transfer to Members, and such Points will be subject to the Jolly Terms and Conditions. To receive Points, Members must claim the Points. If Members fail to claim Points allocated to the Member by the end of a calendar month, such Points will automatically be returned to You and added to your Points Balance. For example, if You transfer Points to a Member on the 30th day of a 31 day calendar month and such Member fails to claim such Points by the end of the 31st day of the calendar month, then the Points will be returned to You. You may re-transfer such Points in the following month to the Member, and Member must claim the Points before the end of such month. You authorize Jolly, in its discretion and as your agent, to determine how to administer the Points Program, including the allocation and transfer of any Point You purchased to Members. In the event a Member fails to claim Points in the times prescribed hereunder or the Jolly Terms of Services, you designate Jolly, as your agent, to, in its discretion, re-transfer or allocate Points to such Member. You understand and acknowledge that Points purchased by you pursuant to Section 3 will be transferred to Members from time to time based on Jolly’s determination or as You may elect through the Jolly Platform. Any transfer of Points to a member will reduce your Points Balance, and Points may only be redeemed through the Jolly Shop, subject to the Jolly Terms and Conditions.
Jolly Service Support.
Availability. Jolly will use commercially reasonable efforts to make the Jolly Service available twenty (24) hours a day, seven (7) days a week, except for: (i) scheduled maintenance as notified in advance; (ii) unplanned downtime or (iii) any unavailability caused by circumstances beyond reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems, Internet service provider failures or delays, or denial of service attacks.
Support Hours For Telephone and Email. Jolly offers “help desk” email support via support@jolly.com. Such support is available from 9:00am to 5:00pm Eastern Time, Monday through Friday, excluding holidays. Jolly will use commercially reasonable efforts to make an initial response to any telephone message or email inquiry within one (1) business day of its receipt.
Third-Party Equipment/Software. You acknowledge and agree that to use the Jolly Service You will need a personal computing device, a tablet, or other computing device which has Internet access and is in compliance with the specifications set forth in the Documentation. In addition, certain third-party software which is not incorporated into the Jolly Service may be required to be loaded onto such computer or other device (each such device when properly installed with any necessary third-party software, if any, to access the Jolly Service, herein referred to as an “Authorized Device”) for You to access, use, or enjoy the full benefit of the Jolly Service (including a compatible third-party web browser). You shall be fully responsible for obtaining Authorized Devices for use by your Authorized Users or for instructing your Authorized Users on how to install the necessary third-party software on their personal computers or devices, at Your own cost. Your use of such separately acquired third-party software shall be in accordance with any terms and conditions of the end user license agreement provided with such software. You acknowledge that Your access to and use of the Jolly Service does not carry, and You do not receive under this Jolly Subscription Agreement any license, covenant not to sue, or other rights under any third-party intellectual property rights or other rights.
Right to Audit. You agree to keep records sufficient to demonstrate Your compliance with this Jolly Subscription Agreement, including the number of Authorized Users using the Jolly Service. Jolly may, upon reasonable advance written notice to You, audit Your use of the Jolly Service. If an audit reveals that You have used the Jolly Service beyond the scope of this Jolly Subscription Agreement, or You have failed to pay any associated Platform Fees for such use, then, in addition to any other remedies Jolly may have, You shall cure such breach within thirty (30) days of written notice from Jolly by paying all applicable Platform Fees which were due and payable by You at the time You exceeded the scope of Your subscription or failed to pay such Platform Fees. In the event any such audit reveals that You have underpaid Jolly by an amount greater than five percent (5%) of the amounts due Jolly in the period being audited, or that You have knowingly breached any material obligation hereunder, then, You shall also pay or reimburse Jolly the cost of the audit.
Privacy. Your access to the Jolly Service may require Your Authorized Users to provide certain personal information about You and/or or Your Members (hereinafter referred to as “Contact Data”). The types of Contact Data that may be collected via the Jolly Service are set forth in Jolly’s Privacy Policy. Without limiting the foregoing, such Contact Data may include Your Authorized Users’ Logon Credentials (as defined below), name, email address, telephone number, mailing address, organization name, employment title, and/or certain technical information about the system hardware and software that is being used by Your Authorized Users. Jolly will collect, use, and in certain limited circumstances disclose Your Contact Data (e.g., to contractors and service providers who are assisting Jolly in the operation or hosting of the Jolly Service) in accordance with Jolly’s Privacy Policy. As a condition to uploading any Contact Data to the Jolly Service and/or otherwise accessing and using the Jolly Service, You are required to accept the terms of Jolly’s Privacy Policy, which is incorporated herein by reference. You hereby acknowledge and agree that You have read Jolly’s current Privacy Policy which is available at https://jolly.com/privacy. You acknowledge and agree that Jolly processes such information, including Contact Data, in its capacity as data processor and that You remain at all times the data controller of such processing. Notwithstanding anything to the contrary, in Your capacity as data controller, it is Your exclusive responsibility to obtain all necessary consents to such processing, to convey the information notices as required by applicable law, to make any necessary filings with the appropriate data protection authority(ies), to enforce and comply with any request to access and/or rectify and/or delete any Contact Data of your Authorized Users. You agree to indemnify and defend Jolly against any suits, actions, claims or proceedings, whether originating from Your Authorized Users, a data protection authority and/or a third party in this respect.
Protection of Your Data. Jolly will use commercially reasonable efforts to maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data (including Your Contact Data). Although Jolly uses reasonable efforts to safeguard the security of such information, transmissions made on or through the Internet cannot be guaranteed to be secure. In addition, You acknowledge that submissions made via e-mail are not protected by encryption and are vulnerable to interception during transmission. You further acknowledge that if You elect to use the Jolly Service’s public features, any data provided therein may become publicly accessible.
Server Communication Features. You acknowledge and agree that the Jolly Service may contain server access restrictions, security and other technology designed to offer You features that prevent unauthorized access or use of the Jolly Service. You agree that You will not attempt to, or encourage or assist any other person to, circumvent, or modify any security technologies included as part of the Jolly Service.
Logon Credentials. You acknowledge and agree that, if the necessary functionality is made available as part of the Jolly Service, You shall require each Authorized User to create a user account, including a username and password, or other logon credentials (altogether, “Logon Credentials”) to access and use the Jolly Service. Each Authorized User is solely responsible for maintaining the confidentiality of his or her Logon Credentials and for all activities on the Jolly Service that occur through the use of such Logon Credentials.
Linked Bank Account. In order to access Jolly Services, You must link one or more of Your U.S. bank accounts or credit or debit cards (a “Linked Bank Account”) using the services of one or more of Jolly’s third-party service providers, unless otherwise agreed, which may be via email. You agree not to change Your Linked Bank Account without Jolly’s advance written consent. We may access Your Linked Bank Account and any information related to Your Linked Bank Account, and may use such information for any purpose, subject to Jolly’s Privacy Policy and applicable law. You must maintain at least one (1) Linked Bank Account in connection with the Jolly Services at all times. You understand that services of third-party service providers that facilitate the liking of accounts are governed by terms and conditions and the privacy policies of such providers, and You expressly relieve Jolly from any and all liability arising from your use of any third-party websites, applications, services, or content. You authorize Jolly to debit your Linked Bank Account for any Points purchases and any other amounts due hereunder, as further described under this Jolly Subscription Agreement.
Business Associate Agreement. If You are a covered entity under the Health Insurance Portability and Accountability Act, as amended by the Health Information Technology for Economic and Clinical Health Act, then You shall enter into the Business Associate Agreement, attached hereto as Schedule 3, with Jolly.
Fees. You shall pay all fees specified in Your Order Form or as otherwise set forth in the Jolly Platform or dashboard made available to You by Jolly, including the Platform Fees and, if applicable, the Implementation Fee. Except as otherwise specified herein or in an Order Form, (a) fees are quoted and payable in United States dollars; (b) fees are based on products and/or services purchased and not actual usage; and (c) payment obligations and Point purchases are non-cancelable and fees paid are non-refundable. You hereby authorize Jolly and/or its payment processor to charge to, or debit from, the Linked Bank Account or any other payment method you provide to Jolly through the Jolly Platform for all fees due and payable, including in connection with payment related to Point Purchases associated with the Initial Points Deposit Amount, Reloads and/or Renewal Points Deposit Amount . You represent and warrant that (i) all payment information You provide to Jolly is accurate, current and complete; (ii) You have the legal right to use the payment method You provide to Jolly; and (iii) such payment method is not establish primarily for personal, family or household purposes.
Point Purchase. Prior to the Launch Date, You must purchase Points so Your Points Balance equals the Initial Points Deposit Amount. You may, from time to time, select through the Jolly Platform the minimum Point Balance your Account will maintain (which may be no less than ten percent (10%) of the Initial Points Deposit Amount, unless otherwise permitted by Jolly). If you do not select a minimum Point Balance, a default minimum balance equal to $10 worth of Points multiplied by the number of then Members, representing the total value to be purchased in Points (which may be automatically updated as Member count increases or decreases) (or any other threshold determined by Jolly, as disclosed to you via the Jolly Platform (the “Budget”). If at any time your Points Balance is equal to or less than ten percent (10%) of the Budget, Jolly will notify You and You must then promptly purchase Points so Your Points Balance equals the Budget (each such purchase, a “Reload”). You authorize Jolly to initiate a debit to your Linked Bank Account automatically to fulfill a Reload or to otherwise satisfy your Budget. Your purchase of Points is non-cancelable and non-refundable. Each Points Purchase shall be used to provide Points to Members and you authorize Jolly, as your agent, to, in its sole discretion, select or determine which Points to offer. You may make additional Points Purchases via the Jolly Platform at any time, and you may modify the Initial Points Deposit Amount and Budget by emailing support@jolly.com. Any modification will not take effect until the first day of the following calendar month, unless Jolly notifies you otherwise. You must pay Jolly for Points at the time of the Points Purchase, and no Points will be made available to You or Members until payment has been made to Jolly. Your Members use, earning, and redemption of Points are subject to the Jolly Terms and Conditions. You understand that Points may only be redeemable at or through the Jolly Shop. If You are permitted to freeze or suspend a Member’s access or participation in the Points Program, or you otherwise freeze, suspend or reclaim Points from Members, you agree to indemnify and hold Jolly harmless from any losses, liability or claims related to such freeze, suspension or reclamation. You understand that if your employee or independent contractor that is a Member participating in the Points Program do not claim Points allocated to such employee or independent contractor by last the day of the month in which Points were assigned to such employee or independent contractor, the Points may automatically be returned to your Points Balance, and you shall be responsible for any claims made by such employee or independent contractor. If any Points in a Member’s Jolly account are not used by such Member within six (6) months of such Points being deposited to their account, then such Points will no longer be eligible to be redeemed by such Member and be added to Your Points Balance. Upon termination of this Agreement, Your Points Balance and any Points balance in Member’ accounts shall be forfeited to Jolly.
Invoicing and Payment. Jolly will invoice You in advance based on the Payment Term indicated in the Order Form. Platform Fees will be invoiced to You based on the payment terms indicated in the Order Form. Unless otherwise stated in Your Order Form(s), invoiced charges are due seven (7) days after the invoice date. You are responsible for maintaining complete and accurate billing and contact information on file with Jolly. You authorize Jolly to bill and debit the Linked Bank Account to pay invoices for the Jolly Service and/or Professional Services on or about the date of invoice issuance, and Jolly shall store and continue billing your payment method to avoid interruption of the Jolly Service and/or Professional Services. You further authorize us to bill and debit the Linked Bank Account for Point Purchases required hereunder, including for payment related to Point Purchases associated with the Initial Points Deposit Amount, Reloads and/or Renewal Points Deposit Amount. If You fail to make payments when due, then in addition to its other rights and remedies, Jolly will have the right to terminate this Agreement, suspend service in accordance with Section 3.4 and/or to recover Jolly’s reasonable costs and expenses, including reasonable attorneys’ fees, expended in collection of such amounts due.
Disputes. Jolly must receive written notice of any disputed charges from You within fifteen (15) days after the invoice date or You shall be deemed to have waived Your right to dispute charges. Notwithstanding any dispute, You shall pay any undisputed amount of the invoice on or before the due date. The dispute notice shall set forth in reasonable detail the information concerning the disputed charges. The parties shall use best efforts to promptly resolve any disputed charges.
Member True-Up. If at any time period set forth in the Jolly Platform or as otherwise disclosed to you by Jolly Your Members in such period differs from the Member Census, then if such number of Member is greater than the Member Census, you must purchase Points in an amount equal to Renewal Points Deposit Amount. The “Renewal Points Deposit Amount” is calculated by taking the difference of the number of Members Census and actual Members at the time of measurement, multiplying the result by $10, and finally dividing the then Point-to-USD conversion rate established by Jolly, as may be disclosed in the Jolly Platform or by Jolly. You authorize Jolly to debit your Linked Bank Account for the purchase of Points contemplated hereunder.
Points Disclaimer. Points have no retail or cash value, are not redeemable for cash or any other form of credit. Members have no ownership interest in accrued Points, and accrued Points do not constitute property of a Member. Use of the word “earn” herein, or in marketing materials, in relation to Points shall mean “collect” and shall not mean that the Points have any value until they are presented for redemption. Points may not be purchased or sold, and are not transferable, except as otherwise stated herein. No per-Point exchange rate is implied or guaranteed.
Fee Increases. Jolly may, in its sole discretion, increase its fees for the Jolly Service upon each Renewal Term.
Suspension of Service and Acceleration. If any amount owed by You under this or any other agreement for any Jolly products and/or services is thirty (30) or more days overdue (or ten (10) or more days overdue in the case of amounts You have authorized Jolly to charge to Your credit card), Jolly may, without limiting its other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and/or suspend Your and Your Authorized Users' access to any services, including the Jolly Service, until such amounts are paid in full.
Overdue Charges. Any fees not paid when due shall accrue interest at the rate of 3% per annum, or the maximum rate permitted by law, whichever is lower.
Taxes. Unless otherwise stated, Jolly’s fees and pricing do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use, or withholding taxes, assessable by any local, state, provincial, federal, or foreign jurisdiction (collectively, “Taxes”). You are responsible for paying all Taxes associated with transactions hereunder, including of benefits received by Members. If Jolly has the legal obligation to pay or collect Taxes for which You are responsible under this paragraph, the appropriate amount shall be invoiced to and paid by You, unless You provide Jolly with a valid tax exemption certificate authorized by the appropriate taxing authority. You acknowledge and agree that You are responsible for payment, if any, of local, state, or and/or federal taxes in connection with the Points redeemed or otherwise used by Your employees (regardless of whether or not such tax or charge is imposed directly on You) and any penalties or assessments thereon. Jolly does not withhold taxes or file any tax forms with applicable governmental authorities in connection with Your provisioning of or any of Your employees’ access to or use of Points, and makes no representations or warranties with respect to the tax consequences of the Points. All Points shall be considered benefits provided by You to Your employees for purposes of tax filings, payments and withholdings. To the extent Jolly is required by law to pay any such tax or charge or file any tax forms, You agree to promptly indemnify Jolly for any such payment, together with any applicable penalties, additions to tax or interest thereon, and any costs or expenses related to any filing.
“Confidential Information” means all confidential information in oral, written, graphic, electronic, or other form including, but not limited to, past, present, and future business, financial and commercial information, business concepts, prices and pricing methods, marketing and customer information, financial forecasts and projections, technical data and information, formulae, analyses, trade secrets, ideas, inventions, discoveries, methods, processes, know-how, computer programs, source code, products, equipment, product road maps, prototypes, samples, designs, data sheets, schematics, configurations, specifications, techniques, drawings, and any other data or information disclosed, whether orally, visually, or in writing. Among other things, Jolly regards the source and object code, processes, algorithms, methods, and related know-how and residual knowledge developed, created or used by Jolly or its agents in connection with the performance of the Jolly Service, including, without limitation, any software products, processing platforms or other tools named in the Order Form or provided by Jolly, and any documentation relating thereto including any modifications, enhancements, new versions or derivative works thereof, and all trade secrets, copyrights, patents and other intellectual and proprietary rights therein as Jolly’s Confidential Information. Confidential Information shall not include data or information which (a) was in the public domain at the time it was disclosed or falls within the public domain, except through the fault of the receiving party; (b) was known to the receiving party at the time of disclosure without an obligation of confidentiality, as evidenced by the receiving party's written records; (c) is disclosed after written approval of the disclosing party; (d) becomes known to the receiving party from a source other than the disclosing party without an obligation of confidentiality; or (v) is developed by the receiving party independently of the disclosing party’s confidential information as demonstrated by written records.
During the term of this Jolly Subscription Agreement, neither party shall (a) disclose to any unaffiliated third party any Confidential Information (provided Jolly may disclose any Data which constitutes Confidential Information in accordance with its Privacy Policy); or (b) use the Confidential Information for any purpose other than that indicated in this Jolly Subscription Agreement without the disclosing party’s prior written approval. The receiving party agrees to notify the disclosing party promptly of any unauthorized disclosure of Confidential Information and to assist the receiving party in remedying any such unauthorized disclosure. The receiving party agrees that all persons having access to the Confidential Information under this Jolly Subscription Agreement will abide by the obligations set forth in this Jolly Subscription Agreement. Nothing in this Jolly Subscription Agreement shall be construed to restrict the parties from disclosing Confidential Information as required by law or court order or other governmental order or request, provided in each case the party requested to make such disclosure shall timely inform the other party and use all reasonable efforts to limit the disclosure and maintain the confidentiality of such Confidential Information to the extent possible. In addition, the party required to make such disclosure shall permit the other party to attempt to limit such disclosure by appropriate legal means.
Neither party will disclose to the other party any third-party confidential information without first obtaining the written consent of such third party.
All Confidential Information disclosed hereunder shall remain the sole property of the disclosing party and the receiving party shall have no interest in or rights with respect thereto except as expressly set forth in this Jolly Subscription Agreement.
Jolly may contract with third parties to perform services, including marketing assistance, e-mail delivery, hosting, back-up and recovery services, customer service, and data analysis and shall have the right to disclose Your Confidential Information to such third party in connection with their performance of services on Jolly’s behalf. Jolly requires any third-party service providers to maintain the confidentiality of the information disclosed to them and such third parties are not permitted to use Confidential Information for any purpose other than to provide services to Jolly.
Notwithstanding anything to the contrary in this Section 4, You authorize Jolly, and Jolly shall be able to use and disclose the following Confidential Information, without further notice to You, for the limited purposes specified in this Section 4.6:
The login credentials of Your employees to access Your and Your employees’ accounts on the electronic medical record platforms that You use or System of Records (individually and collectively, “Your Platform”), for the limited purpose of providing the Jolly Service;
Your enterprise login credentials to Your Platform, for the limited purpose of providing the Jolly Service; and
Your Data, for the limited purpose of sharing such Data with Your Platform so that Your Platform can provide services to You.
By giving Jolly the right to access Your employees’ and Your accounts on Your Platform, You agree and acknowledge that you give Jolly the right to screen scrape such Your Platform, as required to retrieve data from the Your Platform for use on the Jolly Service and to provide the Jolly Service to You.
The provisions in this Section 4 shall survive for five (5) years after termination of this Jolly Subscription Agreement, except that with respect to any Confidential Information that constitutes a trade secret as defined under applicable law, the receiving party will continue to be bound by its obligations under this Section 4 for so long as such information continues to be eligible for trade secret protection under applicable law, but in no event for a period of less than the five (5) year period specified immediately above.
Jolly Ownership. As between Jolly and You, Jolly retains all rights, title, and interest (including all intellectual property rights and other rights) in and to the Jolly Service, including any updates of any of the foregoing, and any feedback submitted by You in accordance with Section 5.3 regarding Jolly’s current or future products or services, subject only to the limited rights expressly set forth in Section 2.1 of these Jolly Service Subscription Terms and Conditions. You do not acquire any other rights, express or implied, in the Jolly Service other than those rights expressly granted under this Jolly Subscription Agreement.
Ownership of Your Data. Jolly does not claim any ownership rights to any Uploaded Data Files created by Authorized Users, which are and shall continue to be the sole and exclusive property of You or Authorized Users, as applicable. Notwithstanding anything in the Jolly Subscription Agreement to the contrary, Jolly shall have the right to collect and analyze Your Data and other content or information relating to the provision, use and performance of various aspects of the Jolly Service and related systems and technologies, and Jolly will be free (during and after the term hereof) to (a) use, access, store, copy, display and transmit such data, content and information to improve and enhance the Jolly Service and for other development, diagnostic and corrective purposes in connection with the Jolly Service and other Jolly offerings; (b) otherwise use and disclose such data, content and information in accordance with Jolly’s Privacy Policy; and (c) disclose such data in aggregate or other de-identified form (“Anonymized Data”) in connection with its business. Anonymized Data will not be considered Your Confidential Information. No rights or licenses are granted except as expressly set forth herein.
Feedback. If You elect to provide any feedback or comments to Jolly related to the Jolly Service (“Feedback”), all of Your Feedback shall be the sole and exclusive property of Jolly, and Jolly shall have the right to use and disclose such Feedback in any manner and for any purpose in Jolly’s discretion without remuneration, compensation or attribution to You, provided that Jolly is under no obligation to use such Feedback.
Customer Lists. Notwithstanding anything herein to the contrary, Jolly may (a) display Your name and logo on its website and related marketing assets as a customer of the Jolly Service, and (b) use and publish Your testimonials and Feedback regarding the Jolly Service in publications, presentations, and marketing assets used by Jolly.
Limited Warranty. During the Term, Jolly warrants that the Jolly Service will function in substantial accordance with its written specifications and Documentation. In addition, Jolly warrants that any services to be provided under any Professional Services Addendum will be provided in a professional and workmanlike manner. In the event of a breach of Jolly’s warranty of this Section 6.1, Jolly agrees to use commercially reasonable efforts to cause the Jolly Service to function in substantial accordance with its specifications and Documentation and/or to re-perform the professional services, as applicable. If Jolly notifies You that it is unable to remedy any material breach of this warranty, You or Jolly shall have the right to terminate the effected service and, upon such termination, Jolly will refund to You a pro rata portion of any fees You prepaid for the canceled service based on the remaining unused portion of the Term for the canceled service. For the avoidance of doubt, You will not be provided any refunds for Points purchased, whether such Points have been claimed or remain in your Point Balance. For any breach of the warranty above, Your sole and exclusive remedy shall be as provided in this Section 6.1. THE FOREGOING WARRANTY SHALL NOT APPLY TO JOLLY SERVICE PROVIDED UNDER A PILOT OR EVALUATION OFFERING OR SUBSCRIPTION. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS SECTION 6.1, THE JOLLY SERVICE AND SERVICES PROVIDED HEREUNDER (INCLUDING ANY SERVICES PROVIDED UNDER ANY SCHEDULES OR ADDENDUMS TO THE JOLLY SUBSCRIPTION AGREEMENT) ARE PROVIDED “AS IS”, “AS-AVAILABLE”, WITH ALL FAULTS, AND Jolly MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY JOLLY OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS SECTION 6.1, YOUR USE OF THE Jolly SERVICE IS ENTIRELY AT YOUR OWN RISK AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability. EXCEPT TO THE EXTENT THE FOLLOWING LIMITATION OF LIABILITY IS PROHIBITED BY LAW, JOLLY’S TOTAL LIABILITY TO YOU SHALL BE LIMITED TO DIRECT DAMAGES SUSTAINED BY YOU UP TO the MONTHLY PLATFORM FEE; PROVIDED THAT, REGARDLESS OF ANY STATUTE OR LAW, NO CLAIM OR CAUSE OF ACTION, REGARDLESS OF FORM, ARISING OUT OF OR IN CONNECTION WITH THIS JOLLY SUBSCRIPTION AGREEMENT MAY BE BROUGHT BY YOU MORE THAN TWELVE (12) MONTHS AFTER THE FACTS GIVING RISE TO THE CAUSE OF ACTION HAVE OCCURRED, REGARDLESS OF WHETHER THOSE FACTS BY THAT TIME ARE KNOWN TO, OR REASONABLY OUGHT TO HAVE BEEN DISCOVERED BY YOU; FURTHERMORE, NEITHER JOLLY NOR ANY OF ITS LICENSORS SHALL BE LIABLE TO YOU FOR PERSONAL INJURY, OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OR INTERRUPTION OF BUSINESS, LOSS OF DATA, LOSS OF GOODWILL OR LOST PROFITS), UNDER ANY THEORY OF LIABILITY, INCLUDING WITHOUT LIMITATION CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THIS Jolly SUBSCRIPTION AGREEMENT (INCLUSIVE OF ANY SCHEDULES AND/OR ADDENDUMS HEREUNDER), EVEN IF JOLLY HAS BEEN ADVISED OF THE RISK OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE PARTIES ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION 6.2 AND IN THE OTHER PROVISIONS OF THIS JOLLY SUBSCRIPTION AGREEMENT AND THE ALLOCATION OF RISK HEREIN ARE ESSENTIAL ELEMENTS OF THE BARGAIN BETWEEN THE PARTIES, WITHOUT WHICH JOLLY WOULD NOT HAVE ENTERED INTO THIS JOLLY SUBSCRIPTION AGREEMENT.
Your Indemnity Obligations. You agree to defend Jolly, its affiliates, employees, agents, assigns, and licensors against any third party suits, actions, claims, or proceedings (“Claim”) (i) alleging that the content and/or Data (including Contact Data) in any Uploaded Data Files uploaded by You or Your Authorized Users infringe or misappropriate a third party’s intellectual property, privacy or other rights; (ii) arising out of any Excluded Claims; or (ii) resulting from Your or Your Authorized Users' breach of or failure to comply with any term, condition, representation, or covenant under this Jolly Subscription Agreement, and You agree to indemnify and hold Jolly its affiliates, employees, agents, assigns, and licensors harmless from all damages, liabilities, costs and expenses, including reasonable attorneys’ fees, incurred by or awarded against Jolly or its affiliates, employees, agents, assigns, and licensors that may result from Excluded Claims or from any such third party claim contemplated hereunder.
Jolly’s Indemnity Obligations. Jolly agrees to indemnify and defend You from and against any Claim initiated by a third party alleging that Your use of the Jolly Service in accordance with the terms of this Jolly Subscription Agreement infringes any third-party intellectual property rights; provided, however, that Jolly shall not be obligated to indemnify and defend You from and against any Claim to the extent arising from (i) any matter for which You are obligated to indemnify Jolly pursuant to Section 7.1 above; (ii) use of the Jolly Service with any other software or service not provided by Jolly, if, but for such combination, the use of the Jolly Service would not have been infringing; and/or (iii) use of the Jolly Service under a pilot or evaluation subscription. In addition, You shall be obligated to notify Jolly promptly upon learning of any Claim for which You are seeking indemnification pursuant to this Section 7.2, and You must provide Jolly with sole control and authority over the defense and/or settlement of the Claim, subject to Your provision of reasonable assistance at the request of Jolly and at Jolly’s expense. Should the Jolly Service become or, in Jolly’s reasonable opinion is likely to become, the subject of any Claim, Jolly may, at its option and expense, either: (a) procure for You the right to continue to use the Jolly Service as contemplated by this Jolly Subscription Agreement, (b) replace or modify the Jolly Service to make its use in accordance with this Jolly Subscription Agreement non-infringing, or (c) with thirty (30) days’ notice to You, terminate this Jolly Subscription Agreement and refund to You any prepaid Platform Fees covering the remainder of the Term after the effective date of termination. Jolly will have no liability or obligation with respect to any Claim if such Claim is caused in whole or in part by (A) compliance with designs, guidelines, plans or specifications provided by You or any Authorized User; (B) use of the Jolly Platform by You or any Authorized User not in accordance with this Jolly Subscription Agreement; (C) modification of the Jolly Platform by or on behalf of You; (D) Your Confidential Information; (E) Your Member’s use of the Jolly Member App; (F) Your actions or inactions with Members, including any communications you may have with Members and any allocation or reclaiming of Points from Members; or (G) the combination, operation or use of the Jolly Platform with other products or services where the Jolly Platform would not by itself be infringing (clauses (A) through (E), “Excluded Claims”).
Exclusive Remedy. This Section 7 states Jolly’s sole liability to, and the Jolly’s exclusive remedy against, You for any type of Claim described in this Section 7.2.
Term of Agreement. This Jolly Subscription Agreement shall commence on the Effective Date and remain in effect for the Initial Subscription Term identified in the Order Form (“Initial Subscription Term”), and thereafter, Your subscription will automatically renew for additional one (1) year-terms (each a “Renewal Term,” and together with the Initial Subscription Term, the “Term”), unless either party provides written notice to the other at least ninety (90) days prior to the expiration of the then-current subscription term.
Termination. You and Jolly may terminate this Jolly Subscription Agreement at any time upon mutual agreement.
Termination for Cause by Jolly. Jolly may terminate this Jolly Subscription Agreement immediately upon written notice to You (or, at Jolly’s sole discretion, suspend Your access to the Jolly Service without terminating the Jolly Subscription Agreement), without liability to You, if: (a) You fail to pay any undisputed fees when due and such failure continues for more than ten (10) days after written notice of non-payment; (b) You materially breach any provision of this Jolly Subscription Agreement (other than payment obligations) and fail to cure such breach within thirty (30) days after written notice (provided that breaches of Sections relating to confidentiality, acceptable use, intellectual property, or data security may be terminated immediately without any cure period); (c) You violate any acceptable use policy Jolly may provide to you from time to time, use the Jolly Service in a manner that Jolly reasonably believes creates a material security risk, materially interferes with the operation or performance of the Jolly Service for other customers, or is unlawful, fraudulent, or abusive; or (d) You become insolvent, admit in writing an inability to pay debts as they become due, make an assignment for the benefit of creditors, file or have filed against You a petition in bankruptcy or similar proceeding (which is not dismissed within sixty (60) days), or cease to conduct business in the ordinary course.
Suspension Rights. Without limiting Jolly’s termination rights above, Jolly may suspend Your and Members’ access to the Jolly Service (in whole or in part), without liability, upon prior written notice (or immediately in cases of material security risk, unlawful use, or violation of law): (a) if You fail to pay any undisputed fees when due; (b) if Jolly reasonably determines that continued access poses a material risk to the security, integrity, availability, or performance of the Jolly Service or any third-party systems or to Jolly or any third party; or (c) as required by law or regulation. Suspension will not relieve You of Your payment obligations under this Jolly Subscription Agreement. Jolly will use commercially reasonable efforts to reinstate access promptly after the issue giving rise to suspension is resolved.
Effects of Termination. Upon termination of this Jolly Subscription Agreement, all subscriptions granted to You hereunder shall terminate and Your Authorized Users shall cease all use of the Jolly Service. Except as otherwise expressly set forth in Section 6.1, in the event of termination of this Jolly Subscription Agreement for any reason, all fees paid in advance are non-refundable and You will not be entitled to a pro rata refund of any portion of such fees.
Surviving Provisions. Sections 2.8, 3.3, 3.4, 3.9, 3.10, 4, 5, 6, 7, 8 and 9 will survive any termination of this Jolly Subscription Agreement, together with any payment obligations owed by You to Jolly for Jolly Service and/or services under any Schedules or Addenda received prior to the effective date of termination.
Governing Law. This Jolly Subscription Agreement and all matters arising out of or relating to this Jolly Subscription Agreement shall be governed by the internal laws of the State of New York without giving effect to any choice of law rule. This Jolly Subscription Agreement shall not be governed by the United Nations Convention on Contracts for the International Sales of Goods, the application of which is expressly excluded.
Dispute Resolution. The Parties hereby agree that any disputes under this Agreement will be resolved pursuant to the laws of the State of New York and the United States of America, without giving effect of any conflicts of laws principles. Except as provided below, any dispute, controversy or claim arising out of, or relating to, this Agreement or breach of this Agreement, or the transactions contemplated hereby, shall be settled in accordance with the following procedures:
If any dispute arises under this Agreement, the Parties will use good faith efforts to promptly resolve the matter informally before resorting to more formal means of resolutions. The Parties hereby agree to submit any dispute they cannot resolve informally to final and binding arbitration. The arbitration will be conducted in the State of New York, New York County, using the English language, before a single neutral arbitrator under the auspices of JAMS Streamlined Arbitration Rules and Procedures (for claims under $250,000.00) or JAMS Comprehensive Arbitration Rules and Procedures (for claims over $250,000.00). The arbitrator will follow New York law in adjudicating the dispute. Interpretations of this Agreement, including determinations of unconscionability, and the interpretation of this Section 9.2, will be determined by the arbitrator selected through this provision. The determinations of the arbitrator shall be final and shall not be subject to judicial review; provided, however, that any award or determination rendered by the arbitrator may be entered in any court of competent jurisdiction. The Parties shall share equally the costs of arbitration, including the costs of transcribing the arbitration, but each party shall bear its own attorneys’ fees and related costs, unless otherwise provided by law or statute. Except to the extent necessary to confirm an award or as may be required by applicable laws, neither a Party nor an arbitrator may disclose the existence, content, or results of an arbitration without the prior written consent of the other Parties. Each Party expressly and irrevocably waives any claim or defense in any arbitration or proceeding based on any alleged lack of personal jurisdiction, improper venue, forum non conveniens or any similar doctrine or theory. Each Party irrevocably waives any and all right to trial by jury in any proceeding arising out of or related to this Agreement. Any proceeding to resolve a dispute hereunder will be conducted solely on an individual basis, and neither Party will seek to have any dispute heard as a class action or class arbitration.
The Parties acknowledge and agree that any action for equitable relief or any other action that may not be submitted to arbitration under applicable law, including the enforcement of any arbitration ruling, shall be tried by a court of competent jurisdiction located in New York County, New York. To that end the Parties hereby submit to the jurisdiction of the State of New York for this limited purpose.
Severability and Waiver. If any provision of this Jolly Subscription Agreement is held to be illegal, invalid, or otherwise unenforceable, such provision will be enforced to the extent possible consistent with the stated intention of the parties, or, if incapable of such enforcement, will be deemed to be severed and deleted from this Jolly Subscription Agreement, while the remainder of this Jolly Subscription Agreement will continue in full force and effect. The waiver by either party of any default or breach of this Jolly Subscription Agreement will not constitute a waiver of any other or subsequent default or breach.
Entire Agreement; Amendment. The Jolly Subscription Agreement is the final, complete, and exclusive agreement of the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and understandings between the parties including, without limitation, any prior purchase orders or requests for proposals. If there is any conflict or inconsistency between the applicable Order Form and the Schedules, the Order Form will control but only to the extent of the conflict. Jolly may modify all or any part of this Jolly Subscription Agreement or add any Schedule for new Jolly services from time to time, in which case Jolly will update the “Last Updated” date at the top of this Jolly Subscription Agreement. The updated Jolly Subscription Agreement and/or Schedules will be effective as of Your continued access or use of the Jolly Service after the “Last Updated” date will be deemed acceptance of the modified Jolly Subscription Agreement and/or Schedule. It is Your responsibility to review this Jolly Subscription Agreement from time to time to view any such changes.
No Assignment. You may not assign, sell, transfer, delegate, or otherwise dispose of, whether voluntarily or involuntarily, by operation of law or otherwise, this Jolly Subscription Agreement or any rights or obligations under this Jolly Subscription Agreement without the prior written consent of Jolly which may be withheld at Jolly’s discretion. Any purported assignment, transfer or delegation by You shall be null and void. Jolly shall have the right to assign this Jolly Subscription Agreement without Your consent and without prior notice to You. Subject to the foregoing, this Jolly Subscription Agreement shall be binding upon and shall inure to the benefit of the parties and their respective successors and assigns.
Legal Compliance; Export Administration; and Government Users. By accepting this Jolly Subscription Agreement You represent and warrant that You and Your Authorized Users (a) are not located in a jurisdiction that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country, and will not use the Jolly Service in such jurisdictions; (b) are not listed on any U.S. government list of prohibited or restricted parties; and (c) will comply fully with all relevant export laws and regulations of the United States, including, without limitation, the U.S. Export Administration Regulations (collectively “Export Controls”). If You are an agency or instrumentality of the United States Government, the Jolly Service and the software accessed there through constitutes “commercial computer software” and the Documentation constitutes “commercial computer software documentation”, and pursuant to FAR 12.212 or DFARS 227.7202, and their successors, as applicable, use, reproduction, and disclosure of the Jolly Service, the software accessed there through and Documentation are governed by the terms of this Jolly Subscription Agreement. The manufacturer of the software accessed through the Jolly Service is Jolly with an address at 447 West 18th Street, Suite G2, New York, NY 10011.
Conflicts. In the event of any conflict or inconsistency between this Jolly Subscription Agreement and the Jolly Service Terms of Service, the terms of this Jolly Subscription Agreement shall control and prevail to the extent of such conflict or inconsistency.
Injunctive Relief. You acknowledge and agree that a breach or threatened breach of any covenant contained in this Jolly Subscription Agreement would cause irreparable injury, that money damages would be an inadequate remedy and that Jolly shall be entitled to temporary and permanent injunctive relief, without the posting of any bond or other security, to restrain You, from such breach or threatened breach. Nothing in this Section 9.6 shall be construed as preventing Jolly from pursuing any and all remedies available to it, including the recovery of money damages from You.
Independent Contractor. Jolly’s relationship with You will be that of an independent contractor. It is agreed and understood that neither party is the agent, representative, nor partner of the other and neither party has any authority or power to bind or contract in the name of or to create any liability against the other in any way or for any purpose pursuant to this Jolly Subscription Agreement. Nothing contained in this Jolly Subscription Agreement shall be construed to give either party the power to direct and control the day-to-day activities of the other, constitute the parties as partners, joint venturers, principal and agent, employer and employee, co-owners, or otherwise as participants in a joint undertaking, or allow either party to create or assume any obligation on behalf of the other party for any purpose whatsoever.
Notices. All notices, authorizations and requests in connection with the Jolly Subscription Agreement are deemed given on the day they are (a) on the day personally delivered to the Party for whom intended; (b) the earlier of two business days after being deposited in the US mails, postage prepaid, certified or registered, return receipt requested, or upon receipt; (c) the earlier of one business day after being sent by a nationally recognized overnight courier with a reliable tracing system, charges prepaid, return receipt requested, or upon receipt; or (d) on the date of transmission if delivered by electronic mail within the hours before 5:00 p.m. of the time in effect at the place of receipt or on the next business day if such transmission is made later than 5:00 p.m.; and to the address set forth in the Order Form or to such other address as a Party may from time to time advise to the other Party by notice in writing.
Non-Disparagement. Each party agrees and covenants that it shall not make, publish, or communicate defamatory or disparaging remarks, comments, or statements concerning any of the other party’s or the other party’s affiliate’s products or services. Each party agrees and covenants that it shall not make, publish, or communicate to any person or entity or in any public forum any maliciously false, defamatory, or disparaging remarks, comments, or statements concerning the other party or its affiliates or its businesses, or any of its employees, officers, or directors and their existing and prospective customers, suppliers, investors, and other associated third parties, now or at any time in the future.
Language. English is the language of this Jolly Subscription Agreement, and all communications and proceedings must be conducted in English. If this Jolly Subscription Agreement is translated, then the English language version will control.
This Professional Services Addendum (“Professional Services Addendum”) is intended to be part of and incorporated into the Jolly Subscription Agreement, and that all terms, conditions, disclaimers, restrictions, and limitations set forth in the Jolly Subscription Agreement are incorporated herein. Capitalized terms not defined herein shall have the meaning set forth in the Jolly Subscription Terms and Conditions and/or applicable Schedule(s).Reference is made to that certain Order Form (as defined below) by and between Jolly Labs, Inc. (“Jolly”) and the customer whose name appears in such Order Form (“You” and “Your”). Jolly and You may each be referred to herein as a “Party” and collectively as the “Parties.” The Order Form, together with the below-referenced schedules (each, a “Schedule” and collectively, the “Schedules”):
General. Jolly will use commercially reasonable efforts to provide the professional services (“Professional Services”) described in the statement of work to be attached to the Order Form (“Statement of Work”).
Statement of Work. The Statement of Work shall include, at a minimum, a description of the Professional Services to be performed, the hourly/daily billing rate for the Professional Services, and any additional terms to which the parties agree. If a provision contained in the Statement of Work is different from or conflicts with a provision in this Professional Services Addendum, the provision in this Professional Services Addendum shall prevail and control, unless otherwise expressly agreed by the parties in the applicable Statement of Work. Although Jolly believes that the total of fees and expenses set forth in each Statement of Work is accurate, You acknowledge that actual fees and expenses may vary.
Delivery and Acceptance of Professional Services. You shall have ten (10) days following Jolly’s delivery of any deliverable hereunder, specifically identified and further defined in a Statement of Work as requiring acceptance, to accept the deliverable. Your acceptance shall be deemed to have occurred upon Your written notification of acceptance to Jolly or expiration of the ten (10) day period, or the five (5) day period referenced below. You agree to notify Jolly in writing of acceptance or rejection of the deliverable, or any portion thereof, within ten (10) days of delivery of such deliverable, or in accordance with the review and/or testing period as set forth in the Statement of Work, or as otherwise agreed to in writing by both parties. Any rejection will state specifically the reason for such rejection. Upon such notice of rejection of a deliverable, Jolly shall have a reasonable time to remedy the deficiencies identified by You. Upon Your receipt of such remedy, You shall have five (5) days to confirm the deficiencies have been corrected. The parties may agree to repeat this procedure until acceptance of the deliverable or termination of the applicable Statement of Work. If You reject such deliverable three (3) or more times, You may elect to (i) extend the time for Jolly to once again attempt to remedy such deficiency; (ii) retain such rejected deliverable and pay to Jolly the amount specified in the Statement of Work; or (iii) terminate the Statement of Work, return the deliverable, and obtain a refund for amounts paid for Professional Services performed specifically in the creation of the non-conforming portion of the deliverable.
Change Control. From time to time during the course of performing the Professional Services, either party may propose additions or changes in writing to an existing Statement of Work (“Change Request”). Jolly will respond to a Change Request in writing specifying the impact, if any, on price and the time for performance of the Professional Services. The parties shall negotiate the terms of the Change Request in good faith and upon agreement, the change and its impact on price and schedule shall be set forth in writing and signed by the parties. Jolly shall not be required to commence work related to any Change Request until both parties’ authorized representatives have signed such writing.
Delays. Jolly will use commercially reasonable efforts to notify You of any delay or anticipated delay in its performance of the Professional Services, the reason for and anticipated length of the delay, and an initial proposal for remedying the delay. Any change, modification, or extension to the applicable Statement of Work pursuant to this Section 1.5 shall be documented in writing by way of a Change Request or otherwise and signed by an authorized representative for each party. Notwithstanding the foregoing, if You fail to provide in a timely manner any materials You are required to provide as stated in the Statement of Work within a reasonable time after being requested to so by Jolly and such materials are required for Jolly to timely perform the Professional Services set forth in such Statement of Work, then any completion date(s) associated with milestones identified in such Statement of Work shall be extended by an amount of time at least equal to Customer’s delay.
Jolly is responsible for providing duly qualified persons to perform the work required under any Statement of Work. Jolly may replace personnel when necessary and appropriate in Jolly’s judgment so long as it does not interfere with the Professional Services. Jolly agrees to maintain a consistently high skill level among all replacement personnel.
You agree to provide a suitable working environment for Jolly's staff when they are required to work at Your site. You also agree that Your personnel will respond in a timely manner to inquiries from Jolly staff relative to the Professional Services to be performed under any Statement of Work. You acknowledge and agree that Jolly's performance of any Professional Services hereunder is dependent, in part, on Your assistance and actions. Accordingly, any dates or time periods relevant to the performance of any Professional Services by Jolly shall be extended to account for any delays due to You.
This Professional Services Addendum shall be effective as of the effective date of the he Jolly Subscription Agreement and shall remain in effect so long as the Professional Services are being performed under a Statement of Work, unless earlier terminated as provided herein. Provided that no Statement of Work is in effect, either party may terminate this Professional Services Addendum upon thirty days written notice to the other party. Notwithstanding anything to the contrary contained herein, in the event the Jolly Subscription Agreement or specifically an Order Form is terminated for any reason, this Professional Services Addendum shall also terminate at the same time without further notice. You shall be liable for all time and expenses incurred or committed to and which are non-cancellable through the date of termination.
Jolly retains sole ownership of (and is free to use) any intangible ideas, residual knowledge, concepts, know-how and techniques related to or learned from its performance of the Professional Services, including, without limitation, any intangible ideas, residual knowledge, concepts, know-how, and techniques related to any new product features for the Jolly Service, whether or not created for You. In addition, if the Professional Services include education and training, then Jolly and its suppliers retain all right, title, and interest in and to the courseware (software and documentation) provided in conjunction with such services.
Each party retains ownership of the intellectual property rights in its pre-existing materials, including, without limitation, any software programs, source code, databases, documentation, and any derivatives or modifications thereof (the “Pre-Existing Materials”) which is provided to the other party pursuant to this Professional Services Addendum or any Statement of Work. Without limiting the generality of the foregoing, Jolly retains ownership of the Jolly Service, and any source code, updates, improvements, enhancements, modifications or derivative works thereof, whether or not patentable, and whether or not made in connection with the performance of the Professional Services.
You hereby grant to Jolly a royalty-free license to use Your Pre-existing Materials to provide the Professional Services.
Reference is made to that certain Order Form (as defined below) by and between Jolly Labs, Inc. (“Jolly”) and the customer whose name appears in such Order Form (“You” and “Your”). Jolly and You may each be referred to herein as a “Party” and collectively as the “Parties.” The Order Form, together with the below-referenced schedules (each, a “Schedule” and collectively, the “Schedules”):
A. Covered Entity and Business Associate are parties to an agreement or arrangement pursuant to which Business Associate provides certain services to Covered Entity (“Services”).
B. In conjunction with Services, Covered Entity may make available to Business Associate Protected Health Information of Individuals, which Business Associate may only Use or Disclose in accordance with this Agreement.
Business Associate and Covered Entity agree to the terms and conditions of this Agreement in order to comply with the rules on handling of Protected Health Information under the HIPAA Standards for Privacy of Individually Identifiable Health Information, 45 C.F.R. Part 160 and Part 164, Subpart E (“Privacy Rule”), the HIPAA Security Standards, 45 C.F.R. Part 160 and Part 164, Subpart C (“Security Rule”), and the HIPAA Breach Notification Regulations, 45 C.F.R. Part 164, Subpart D (“Breach Notification Rule”), all as amended from time to time.
Terms Defined in Regulation: Unless otherwise provided in this Agreement, all capitalized terms in this Agreement will have the same meaning as provided under the Privacy Rule, the Security Rule and the Breach Notification Rule.
Protected Health Information or PHI: Protected Health Information (“PHI”) means PHI that is received from Covered Entity, or created, maintained or transmitted on behalf of Covered Entity, by Business Associate.
Performance of Services: Business Associate will Use or Disclose PHI only for those purposes necessary to perform Services, or as otherwise expressly permitted in this Agreement or Required by Law, and will not further Use or Disclose such PHI.
Subcontractors: Business Associate agrees that, in accordance with 45 C.F.R. § 164.502(e)(1), if Business Associate’s Subcontractor creates, receives, maintains or transmits PHI on behalf of Business Associate, Business Associate will enter into an agreement with such Subcontractor that contains substantially the same restrictions and conditions on the Use and Disclosure of PHI as contained in this Agreement.
Business Associate Management, Administration and Legal Responsibilities: Business Associate may Use PHI for Business Associate’s management and administration, or to carry out Business Associate’s legal responsibilities. Business Associate may Disclose PHI to a third party for such purposes only if: (1) the Disclosure is Required by Law; or (2) Business Associate secures written assurance from the receiving party that the receiving party will: (i) hold the PHI confidentially; (ii) Use or Disclose the PHI only as Required by Law or for the purposes for which it was Disclosed to the recipient; and (iii) notify the Business Associate of any other Use or Disclosure of PHI.
Data Aggregation and De-Identification: Business Associate may Use PHI to perform data aggregation services as permitted by 45 C.F.R. § 164.504(e)(2)(i)(B). Business Associate may also de-identify PHI in accordance with 45 C.F.R. § 164.514.
Covered Entity Responsibilities: To the extent Business Associate is to carry out Covered Entity’s obligations under the Privacy Rule, Business Associate will comply with the requirements of the Privacy Rule that apply to Covered Entity’s compliance with such obligations.
Adequate Safeguards: Business Associate will implement and maintain appropriate safeguards to prevent any Use or Disclosure of PHI for purposes other than those permitted by this Agreement, including administrative, physical and technical safeguards to protect the confidentiality, integrity, and availability of any electronic protected health information (“ePHI”), if any, that Business Associate creates, receives, maintains, and transmits on behalf of Covered Entity.
Compliance with HIPAA Security Rule: Business Associate will comply with the applicable requirements of the HIPAA Security Rule.
Use or Disclosure Not Permitted by This Agreement: Business Associate will report in writing to Covered Entity any Use or Disclosure of PHI for purposes other than those permitted by this Agreement within ten (10) business days of Business Associate’s learning of such Use or Disclosure
Security Incidents: Business Associate will report in writing to Covered Entity any Security Incident of which Business Associate becomes aware. Specifically, Business Associate will report to Covered Entity any successful unauthorized access, Use, Disclosure, modification, or destruction of ePHl or interference with system operations in an information system containing ePHI of which Business Associate becomes aware within ten (10) business days of Business Associate learning of such Security Incident. Business Associate also will report the aggregate number of unsuccessful, unauthorized attempts to access, Use, Disclose, modify, or destroy ePHI or interfere with system operations in an information system containing ePHI, of which Business Associate becomes aware, provided that: (i) such reports will be provided only as frequently as the parties mutually agree, but no more than once per month; and (ii) if the definition of “Security Incident” under the Security Standards is amended to remove the requirement for reporting “unsuccessful” attempts to Use, Disclose, modify or destroy ePHI, the portion of this Section 4 addressing the reporting of unsuccessful, unauthorized attempts will no longer apply as of the effective date of such amendment.
Breaches of Unsecured PHI: Business Associate will report in writing to Covered Entity any Breach of Unsecured Protected Health Information, as defined in the Breach Notification Rule, within ten (10) business days of the date Business Associate learns of the incident giving rise to the Breach Business Associate will provide such information to Covered Entity as required in the Breach Notification Rule.
Covered Entity Access: To the extent Business Associate maintains PHI in a Designated Record Set that is not duplicative of a Designated Record Set maintained by Covered Entity, Business Associate will make such PHI available to Covered Entity within ten (10) business days of a request by Covered Entity for access to such PHI.
Individual Access: If an Individual makes a request for access directly to Business Associate, Business Associate will within ten (10) business days forward such request in writing to Covered Entity. Covered Entity will be responsible for making all determinations regarding the grant or denial of an Individual’s request for PHI and Business Associate will make no such determinations. Only Covered Entity will release PHI to an Individual pursuant to such a request, unless Covered Entity directs Business Associate to do so.
Covered Entity Request: To the extent Business Associate maintains PHI in a Designated Record Set that is not duplicative of a Designated Record Set maintained by Covered Entity, Business Associate will provide such PHI to Covered Entity for amendment within ten (10) business days of receiving a request from Covered Entity to amend an Individual’s PHI. Alternatively, if Covered Entity’s request includes specific instructions on how to amend the PHI, Business Associate will incorporate such amendment into the PHI it holds in a Designated Record Set within ten (10) business days of receipt of the Covered Entity’s request.
Individual Request: If an Individual makes a request for amendment directly to Business Associate, Business Associate will within ten (10) business days forward such request in writing to Covered Entity. Covered Entity will be responsible for making all determinations regarding amendments to PHI and Business Associate will make no such determinations unless Covered Entity directs Business Associate to do so.
Disclosure Records: Business Associate will keep a record of any Disclosure of PHI that Business Associate makes, if Covered Entity would be required to provide an accounting to Individuals of such Disclosures under 45 C.F.R. § 164.528. Business Associate will maintain its record of such Disclosures for six (6) years from the date of the Disclosure.
Data Regarding Disclosures: For each Disclosure for which it is required to keep a record under paragraph 7(a), Business Associate will record and maintain the following information: (1) the date of Disclosure; (2) the name of the entity or person who received the PHI and the address of such entity or person, if known; (3) a description of the PHI Disclosed; and (4) a brief statement of the purpose of the Disclosure.
Provision to Covered Entity: Within ten (10) business days of receiving a notice from Covered Entity, Business Associate will provide to Covered Entity its records of Disclosures.
Request by Individual: If an Individual requests an accounting of Disclosures directly from Business Associate, Business Associate will forward the request and its record of Disclosures to Covered Entity within ten (10) business days of Business Associate’s receipt of the Individual’s request. Covered Entity will be responsible for preparing and delivering the accounting to the Individual. Business Associate will not provide an accounting of its Disclosures directly to any Individual, unless directed by Covered Entity to do so.
Business Associate will make its internal practices, books and records on the Use and Disclosure of PHI available to the Secretary to the extent required for determining compliance with the Privacy Rule, the Security Rule, or the Breach Notification Rule. No attorney-client, accountant-client or other legal privilege will be deemed waived by Business Associate or Covered Entity as a result of this Section.
Covered Entity may terminate this Agreement upon material breach of this Agreement. Covered Entity will provide Business Associate with written notice of the breach of this Agreement and afford Business Associate the opportunity to cure the breach to the satisfaction of Covered Entity within thirty (30) days of the date of such notice. If Business Associate fails to timely cure the breach, as determined by Covered Entity in its sole discretion, Covered Entity may terminate this Agreement.
Return or Destruction of PHI: Within thirty (30) days of termination of this Agreement, Business Associate will return to Covered Entity all PHI that Business Associate or its Subcontractors maintain in any form or format. Alternatively, Business Associate may, upon Covered Entity’s consent, destroy all such PHI and provide Covered Entity with written documentation of such destruction.
Retention of PHI if Return or Destruction is Infeasible: If Business Associate believes that returning or destroying PHI at the termination of this Agreement is infeasible, it will provide written notice to Covered Entity within thirty (30) days of the effective date of termination of this Agreement. Such notice will set forth the circumstances that Business Associate believes makes the return or destruction of PHI infeasible and the measures that Business Associate will take for assuring the continued confidentiality and security of the PHI. Business Associate will extend all protections, limitations and restrictions of this Agreement to Business Associate’s Use or Disclosure of the PHI retained after termination of this Agreement and will limit further Uses or Disclosures of such PHI to those purposes that make the return or destruction of the PHI infeasible.
COMPLIANCE WITH LAWS: The parties are required to comply with federal and state laws. If this Agreement must be amended to secure such compliance, the parties will meet in good faith to agree upon such amendments. If the parties cannot agree upon such amendments, then either party may terminate this Agreement upon thirty (30) days’ written notice to the other party.
CONSTRUCTION OF TERMS: The terms of this Agreement will be construed in light of any applicable interpretation or guidance on the Privacy Rule, the Security Rule or the Breach Notification Rule issued by HHS.
NO THIRD-PARTY BENEFICIARIES: Nothing in this Agreement will confer upon any person other than the parties and their respective successors or assigns, any rights, remedies, obligations, or liabilities whatsoever.
NOTICES: All notices required under the Agreement will be given in writing and will be delivered by (1) personal service, (2) first class mail, or (3) messenger or courier. All notices shall be addressed and delivered to the contact designated in the signature block to the Order Form, or other address provided by the party from time to time in writing to the other party. Notices given by mail will be deemed for all purposes to have been given forty-eight hours after deposit with the United States Postal Service. Notices delivered by any other authorized means will be deemed to have been given upon actual delivery.
ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between the parties with regard to the Privacy Rule, the Security Rule and the Breach Notification Rule, there are no understandings or agreements relating to this Agreement that are not fully expressed in this Agreement and no change, waiver or discharge of obligations arising under this Agreement will be valid unless in writing and executed by the party against whom such change, waiver or discharge is sought to be enforced.
WRITTEN AGREEMENT: This Agreement will be considered an attachment to the underlying agreement or arrangement and is incorporated as though fully set forth within the underlying agreement or arrangement. This Agreement will govern in the event of conflict or inconsistency with any provision of the underlying agreement or arrangement.
COUNTERPARTS AND SIGNATURE: This Agreement may be executed in two or more counterparts, each of which shall be deemed an original and when taken together shall constitute one agreement. Facsimile and electronic signatures shall be deemed to be original signatures for all purposes of this Agreement.
CHOICE OF LAW: The validity, construction and effect of this Agreement will be governed by the laws of the State of Delaware, without giving effect to that state’s conflict of laws rules. Any Dispute will be resolved in a forum located in the State of Delaware.
Welcome to the Terms of Service (these “Terms”) for the
websites, https://jolly.com/ and https://dashboard.jolly.com/ (collectively, the “Website”), and the related mobile applications (the “App”) operated by or on behalf of Jolly Labs Inc., (“Company”, “we” or “us”). The Website and any content, tools, features and functionality offered on or through our Website and/or the App are collectively referred to as the “Services”.
These Terms govern your access to and use of the Services. Please read these Terms carefully, as they include important information about your legal rights. By accessing and/or using the Services, you are agreeing to these Terms. If you do not understand or agree to these Terms, please do not use the Services.
For purposes of these Terms, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company or other entity then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms; and (b) you agree to these Terms on the entity’s behalf.
SECTION 9 CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. BY AGREEING TO THESE TERMS, YOU AGREE (A) TO RESOLVE ALL DISPUTES (WITH LIMITED EXCEPTION) RELATED TO THE COMPANY’S SERVICES AND/OR PRODUCTS THROUGH BINDING INDIVIDUAL ARBITRATION, WHICH MEANS THAT YOU WAIVE ANY RIGHT TO HAVE THOSE DISPUTES DECIDED BY A JUDGE OR JURY; AND (B) TO WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS, AS SET FORTH BELOW. YOU HAVE THE RIGHT TO OPT-OUT OF THE ARBITRATION CLAUSE AND THE CLASS ACTION WAIVER AS
You must be eighteen (18) years of age or older and reside in the United States or any of its territories to use the Services. The Services are for your own use only, and you may not resell, lease, or provide them in any other way to anyone else. By using the Services, you represent and warrant that you meet these requirements.
Through the Services, we may allow you to access a rewards program (the “Program”) offered by participating brands and employers (individually and collectively, the “Brands”). The value you receive in participating in the Program may vary and is based on the Brands Point earning opportunities and allocations, the Point value, as determined by us, the eligible redemptions and Jolly Store inventory, and other factors. To participate in the Program, we must share your personal information with the Brands. You agree and direct us to share your personal information with Brands. Please visit our Privacy Policy located at https://jolly.com/privacy/ for additional information.
For Brands. We may provide Brands with certain services to enable Brands to establish a Program and to offer Brand’s employees and customers rewards, loyalty and promotional points (“Points”) tied to such participating employees’ and customers’ achievement of key performance goals set by the Brand. If you are a Brand that is interested in offering Points to your employees and customers, please contact us at support@jolly.com or via our Contact Form.
If your Brand has signed up with us to offer Points to you, you have been authorized or enrolled by the Brand to earn Points and we have approved your participation in the Program, you may be eligible to earn and accrue points (“Points”) upon achievement of various performance-related goals specified by the Brand (each an “Achievement”), and to exchange such Points for Rewards, as described in Section 3.
To use certain of the Services, you need to create an account (“Account”) and set a username and password for your Account, as well as providing any further information that we may request. You agree to provide us with accurate, complete and updated information for your Account. You may be required to provide certain information about your Brand to access the Program associated with your Brand, and start earning Points via the Program. You can access, edit and update your Account via https://jolly.com/. You are solely responsible for any activity on your Account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your Account. You must immediately notify us at support@jolly.com if you know or have any reason to suspect that your Account or password have been stolen, misappropriated or otherwise compromised, or in case of any actual or suspected unauthorized use of your Account. You agree not to create any Account if we have previously removed you, or we previously banned you from any of our Services, unless we provide written consent otherwise.
If you are enrolled in the Program, you may earn Points by completing Achievements. You may be required to log or verify completion of Achievements, as described in our App or the Program. Earning of Points are subject to the requirements and terms and conditions contained herein and satisfying the Achievements to the satisfaction of the Brands and us, in our respective sole discretion. You must claim earned Points, which may be done through the App by selecting “Claim” on any Point allocations reflected in your “Inbox” or as otherwise required by us from time to time through the App. Achievements may be modified, deleted or added at any time at Brand’s and our respective sole discretion. We or the Brand may limit the number of Points you can earn or the number of Achievements processed. Your Points will generally become available in your Account within three (3) business days after the Achievement has been reflected in the App. If your Achievement is not reflected on your Account in the App or you do not receive your Points within such timeframe, please contact us at support@jolly.com. The App will display your Points balance.
You understand and agree that Brands may reclaim any Points that have been allocated to you at any time prior to redemption, even if you have satisfied the terms of an Achievement. If you are an employee of a Brand and have linked your Account to the Program associated with your Brand, you must claim any Points you may have earned prior to the last day of each month. If you fail to do so, the Points will automatically be returned to the Brand. You agree that we are not responsible for any Points deducted from your Point balance based on a Brand reclaiming Points previously provided to you or otherwise returned to the Brand or any losses associated therewith. We are not responsible for any Points returned to or reclaimed by a Brand.
Through the Services, you may redeem your Points for rewards available in the Jolly hosted marketplace (the “Jolly Shop” and such rewards, the “Rewards”). Points may be redeemed for Rewards at the rate specified in the Services at the time of redemption. Point redemptions will be reflected in your Account and will reduce your Point balance. All redemptions are final and may not be cancelled. We may modify the Jolly Shop marketplace and available goods and services at any time. There is no guarantee or representation that any goods or services (or any specific goods or services) will be made available in or through the Jolly Shop. All offers for Rewards made available to you are temporary and may become unavailable without notice. Certain Rewards may require you to use your eligible Points during a specified period. Only transactions for Rewards using Points completed prior to the end of such specified period will qualify for such Rewards. Additional terms and conditions may apply to Rewards, including the terms and conditions of the applicable merchant for the Reward, and you are solely responsible for complying with such additional terms and conditions. If you are in violation of such additional terms and conditions, you may be ineligible to claim, redeem, use or otherwise benefit from the Reward, and your access to such Reward may be terminated. There is no automatic redemption of Points. Points can only be used in exchange for Rewards and have no other use. Points have no value, are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with these Terms. You have no ownership interest in accrued Points, and accrued Points do not constitute your property. Points are non-transferable and cannot be divided as part of a settlement, legal proceeding or death. Your Points cannot be combined with Points of any other member in the Program. Points may not be brokered, bartered, attached, pledged, gifted, or sold. Expired Points or Points reclaimed by the Brand cannot be redeemed, and you must be an active member of the Program in order to redeem Points. No interest is accrued on Points and Points are not cash or a cash equivalent. We are not responsible or liable for any loss or delay of any Rewards once you have redeemed your Points.
We may determine your Account is inactive if you do not earn Points, or do not redeem any Points for a Reward, for a period of ninety (90) days. If we determine your account is inactive, all of your Points will expire. Points will expire [X] days after they have been [claimed]. While expired Points cannot be recovered, you may reactivate your inactive Account by logging into your account and earning Points. If you reactivate your Account, you agree to all the Terms as then-currently stated.
Points and Rewards you receive may qualify as taxable income to you. You acknowledge and agree that you are responsible for determining, paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Program. We are not responsible for (i) determining whether you owe taxes in connection with your participation in the Program or redemption or use of Points or Rewards or (ii) for collecting, reporting, or remitting taxes arising from your participation in the Program or redemption or use of Points or Rewards.
You represent and warrant that you will not access or use the Program to engage in any illegal, fraudulent, or other illicit activity. The Program is owned and administered by us, and your participation in the Program is subject to all applicable laws and regulations. The Program is void where prohibited by applicable laws and regulations.
We may terminate your participation in the Program at any time. We may end this Program at any time for any reason or no reason, upon notice to you. We may temporarily or permanently disqualify you from participating in the Program and/or adjust or cause to be forfeited any or all Points or Rewards accrued as a result of your abusive behavior, “gaming” conduct, fraud, misrepresentation, any violation of law or any other violation of these Terms, in each case as determined by us in our sole discretion. We may, in our sole discretion, cancel, change, amend, modify, or restrict the Program or any aspects, terms, or features of the Program.
If we do not credit or improperly deny Points or a Rewards redemption to which you were otherwise entitled, then your exclusive remedy will be the issuance of the improperly denied Rewards or Rewards redemption, if available, or such other alternative benefit as we in our sole discretion may determine. Neither we nor any of our affiliates, agents, or representatives have any other or additional liability to you or any other person for such error(s), subject to applicable law.
In addition to any other indemnification obligations under the Terms, you agree to indemnify and hold us and our third-party service providers and their respective affiliates, directors, officers, employees, agents and contractors harmless from and against any loss, damage, liability, cost, or expense of any kind (including attorneys’ fees) arising from your or an authorized user’s: (i) participation in the Program; or (ii) any fraud or misuse of the Program or Points.
We may allow you to access or use the Jolly Shop, which is governed by the Terms set forth under these Terms and any other Jolly Shop-specific terms and conditions. The Jolly Shop may include or market goods or services of third parties, and, to the greatest extent permitted by law, we are not responsible for such goods or services. Certain conditions, restrictions, and exclusions may apply, at the discretion of each Brand or provider of the goods or services. You are responsible for ensuring the Rewards redeemed from the Jolly Shop are legal where you live and capable of being delivered to your address. We disclaim all responsibility or liability of any kind for any circumstances surrounding your Rewards or redemption of Points, including the quality or delivery of the goods or services purchased. You may only redeem Points for Rewards reflected in the Jolly Shop. The specific redemption rate of Points may vary and will be determined by Jolly from time to time.
Our Privacy Policy describes how we handle the information you provide to us when you use the Services. For an explanation of our privacy practices, please visit our Privacy Policy located at https://jolly.com/privacy/. You further agree that we may disclose information about you, including your participation in the Program, with Brands.
We hereby permit you to use the Services for your personal non-commercial use only, provided that you comply with these Terms in connection with all such use. If any software, content or other materials owned or controlled by us are distributed to you as part of your use of the Services, we hereby grant you, a personal, non-assignable, non-sublicensable, non-transferrable, and non-exclusive right and license to access and display such software, content and materials provided to you as part of the Services and right to download a single copy of the App onto your applicable equipment or device, in each case for the sole purpose of enabling you to use the Services as permitted by these Terms. Your access and use of the Services may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Service or other actions that Company, in its sole discretion, may elect to take.
You may not do any of the following in connection with your use of the Services, unless applicable laws or regulations prohibit these restrictions or you have our written permission to do so:
- modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from or through, the Services, except for temporary files that are automatically cached by your web browser for display purposes, or as otherwise expressly permitted in these Terms;
- duplicate, decompile, reverse engineer, disassemble or decode the Services (including any underlying idea or algorithm), or attempt to do any of the same;
- use, reproduce or remove any copyright, trademark, service mark, trade name, slogan, logo, image, or other proprietary notation displayed on or through the Services;
- use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Services;
- access or use the Services in any manner that could disable, overburden, damage, disrupt or impair the Services or interfere with any other party’s access to or use of the Services or use any device, software or routine that causes the same;
- attempt to gain unauthorized access to, interfere with, damage or disrupt the Services, accounts registered to other users, or the computer systems or networks connected to the Services;
- circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Services;
- exploit the Services for commercial purposes, including without limitation, communicating or facilitating any commercial advertisement or solicitation;- use any robot, spider, crawlers, scraper, or other automatic device, process, software or queries that intercepts, “mines,” scrapes, extracts, or otherwise accesses the Services to monitor, extract, copy or collect information or data from or through the Services, or engage in any manual process to do the same;
- introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems;
- submit, transmit, display, perform, post or store any content that is inaccurate, unlawful, defamatory, obscene, lewd, lascivious, filthy, excessively violent, pornographic, invasive of privacy or publicity rights, harassing, threatening, abusive, inflammatory, harmful, hateful, cruel or insensitive, deceptive, or otherwise objectionable, use the Services for illegal, harassing, bullying, unethical or disruptive purposes, or otherwise use the Services in a manner that is obscene, lewd, lascivious, filthy, excessively violent, harassing, harmful, hateful, cruel or insensitive, deceptive, threatening, abusive, inflammatory, pornographic, inciting, organizing, promoting or facilitating violence or criminal or harmful activities, defamatory, obscene or otherwise objectionable;
- violate any applicable law or regulation in connection with your access to or use of the Services; or
- access or use the Services in any way not expressly permitted by these Terms.
You are responsible for providing the mobile device, wireless service plan, software, Internet connections and/or other equipment or services that you need to download, install and use the App. We do not guarantee that the App can be accessed and used on any particular device or with any particular service plan. We do not guarantee that the App or will be available in or from any particular geographic location. As part of the Services and to update you regarding the status of deliveries, you may receive push notifications, local client notifications, text messages, picture messages, alerts, emails or other types of messages directly sent to you in connection with the App (“Push Messages”). You acknowledge that, when you use the App, your wireless service provider may charge you fees for data, text messaging and/or other wireless access, including in connection with Push Messages. You have control over the Push Messages settings, and can opt in or out of these Push Messages through the Services or through your mobile device’s operating system (with the possible exception of infrequent, important service announcements and administrative messages). Please check with your wireless service provider to determine what fees apply to your access to and use of the App, including your receipt of Push Messages from the Company. You are solely responsible for any fee, cost or expense that you incur to download, install and/or use the App on your mobile device, including for your receipt of push messages from the Company.
The following terms and conditions apply to you only if you are using the App from the Apple App Store. To the extent the other terms and conditions of these Terms are less restrictive than, or otherwise conflict with, the terms and conditions of this paragraph, the more restrictive or conflicting terms and conditions in this paragraph apply, but solely with respect to your use of the App from the Apple App Store. You acknowledge and agree that these Terms are solely between you and the Company, not Apple, and that Apple has no responsibility for the App or content thereof. Your use of the App must comply with the App Store’s applicable terms of use. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms. You and the Company acknowledge that Apple is not responsible for addressing any claims of yours or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation. You and the Company acknowledge that, in the event of any third party claim that the App or your possession and use of that App infringes that third party’s intellectual property rights, the Company, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms. You must comply with applicable third party terms of agreement when using the App. You and the Company acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms as they relate to your use of the App, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary thereof.
From time to time, we may, in our sole discretion, include certain test or beta features or products in the Services (“Beta Offerings”) as we may designate from time to time. Your use of any Beta Offering is completely voluntary. The Beta Offerings are provided on an “as is” basis and may contain errors, defects, bugs, or inaccuracies that could cause failures, corruption or loss of data and information from any connected device. You acknowledge and agree that all use of any Beta Offering is at your sole risk. You agree that once you use a Beta Offering, your content or data may be affected such that you may be unable to revert back to a prior non-beta version of the same or similar feature. Additionally, if such reversion is possible, you may not be able to return or restore data created within the Beta Offering back to the prior non-beta version. If we provide you any Beta Offerings on a closed beta or confidential basis, we will notify you of such as part of your use of the Beta Offerings. For any such confidential Beta Offerings, you agree to not disclose, divulge, display, or otherwise make available any of the Beta Offerings without our prior written consent.
The Services, including their “look and feel” (e.g., text, graphics, images, logos), proprietary content, information and other materials, are protected under copyright, trademark and other intellectual property laws. You agree that the Company and/or its licensors own all right, title and interest in and to the Services (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We and our licensors reserve all rights in connection with the Services and its content, other than Your Content, including, without limitation, the exclusive right to create derivative works.
The Company’s name, the Company’s logo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. Other names, logos, product and service names, designs and slogans that appear on the Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You acknowledge and expressly agree that any contribution of Feedback does not and will not give or grant you any right, title or interest in the Services or in any such Feedback. All Feedback becomes the sole and exclusive property of the Company, and the Company may use and disclose Feedback in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to the Company any and all right, title and interest (including, but not limited to, any patent, copyright, trade secret, trademark, show-how, know-how, moral rights and any and all other intellectual property right) that you may have in and to any and all Feedback.
If you are a participating in a Program as an employee or independent contractor of a Brand (“Participating Employee”), by using the Services, you acknowledge and agree that the Company has the right to screen scrape the Brand’s electronic medical record platforms or other system of records as required to retrieve data related to you from such platforms for use in connection with the Services and to provide the Services to you.
In connection with your use of the Services, you may be able to post, upload, or submit content to be made available through the Services (“Your Content”). In order to operate the Service, we must obtain from you certain license rights in Your Content so that actions we take in operating the Service are not considered legal violations. Accordingly, by using the Service and uploading Your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify (for technical purposes, e.g., making sure content is viewable on smartphones as well as computers and other devices) Your Content but solely as required to be able to operate and provide the Services. You agree that these rights and licenses are royalty free, transferable, sub-licensable, worldwide and irrevocable (for so long as Your Content is stored with us), and include a right for us to make Your Content available to, and pass these rights along to, others with whom we have contractual relationships related to the provision of the Services, solely for the purpose of providing such Services, and to otherwise permit access to or disclose Your Content to third parties if we determine such access is necessary to comply with our legal obligations. As part of the foregoing license grant you agree that the other users of the Services shall have the right to comment on and/or tag Your Content and/or to use, publish, display, modify or include a copy of Your Content as part of their own use of the Services; except that the foregoing shall not apply to any of Your Content that you post privately for non-public display on the Services. To the fullest extent permitted by applicable law, the Company reserves the right, and has absolute discretion, to remove, screen, edit, or delete any of Your Content at any time, for any reason, and without notice. By posting or submitting Your Content through the Services, you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for Your Content. You agree that Your Content will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above.
If you believe that any text, graphics, photos, audio, videos or other materials or works uploaded, downloaded or appearing on the Services have been copied in a way that constitutes copyright infringement, you may submit a notification to our copyright agent in accordance with 17 USC 512(c) of the Digital Millennium Copyright Act (the “DMCA”), by providing the following information in writing:
- identification of the copyrighted work that is claimed to be infringed;
- identification of the allegedly infringing material that is requested to be removed, including a description of where it is located on the Service;
- information for our copyright agent to contact you, such as an address, telephone number and e-mail address;
- a statement that you have a good faith belief that the identified, allegedly infringing use is not authorized by the copyright owners, its agent or the law;
- a statement that the information above is accurate, and under penalty of perjury, that you are the copyright owner or the authorized person to act on behalf of the copyright owner; and
- the physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or of an exclusive right that is allegedly infringed.
Notices of copyright infringement claims should be sent by mail to: Bochner PLLC, Attn: Andrew Bochner, 1040 Avenue of the Americas, 15th Floor, New York, NY 10018; or by e-mail to andrew@bochner.law. It is our policy, in appropriate circumstances and at our discretion, to disable or terminate the accounts of users who repeatedly infringe copyrights or intellectual property rights of others.
A user of the Services who has uploaded or posted materials identified as infringing as described above may supply a counter-notification pursuant to sections 512(g)(2) and (3) of the DMCA. When we receive a counter-notification, we may reinstate the posts or material in question, in our sole discretion. To file a counter-notification with us, you must provide a written communication (by fax or regular mail or by email) that sets forth all of the items required by sections 512(g)(2) and (3) of the DMCA. Please note that you will be liable for damages if you materially misrepresent that content or an activity is not infringing the copyrights of others.
Certain Services may display, include or make available content, data, information, applications or materials from third parties (“Third-Party Materials”) or provide links to certain third-party websites. By using the Services, you acknowledge and agree that the Company is not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third-Party Materials or websites. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third-Party Materials or third-party websites, or for any other materials, products, or services of third parties. Third-Party Materials and links to other websites are provided solely as a convenience to you.
Your access to and use of the Services are at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, to the maximum extent permitted under applicable law, the Company, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors (the “Company Entities”) DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. The Company Entities make no warranty or representation and disclaim all responsibility and liability for: (a) the completeness, accuracy, availability, timeliness, security or reliability of the Services, (b) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, (c) the operation or compatibility with any other application or any particular system or device, (d) whether the Services will meet your requirements or be available on an uninterrupted, secure or error-free basis, and (e) the deletion of, or the failure to store or transmit, Your Content and other communications maintained by the Services. No advice or information, whether oral or written, obtained from the Company Entities or through the Services, will create any warranty or representation not expressly made herein.
THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING NEW JERSEY, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES SUCH AS IN THIS SECTION 8.1 AND SECTION 8.2. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS SET FORTH IN SECTIONS 8.1 AND 8.2 MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
THE COMPANY ENTITIES TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR A THIRD PARTY CREATES, UPLOADS, POSTS, SENDS, RECEIVES, OR STORES ON OR THROUGH OUR SERVICES.
TO THE EXTENT NOT PROHIBITED BY LAW, YOU AGREE THAT IN NO EVENT WILL THE COMPANY ENTITIES BE LIABLE (A) FOR DAMAGES OF ANY KIND, INCLUDING INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE, DATA OR PROFITS, BUSINESS INTERRUPTION OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICES), HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER UNDER THESE TERMS OR OTHERWISE ARISING IN ANY WAY IN CONNECTION WITH THE SERVICES OR THESE TERMS AND WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) EVEN IF THE COMPANY ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, OR (B) FOR ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE DELIVERY, USE OR PERFORMANCE OF THE SERVICES. THE COMPANY ENTITIES’ TOTAL LIABILITY TO YOU FOR ANY DAMAGES FINALLY AWARDED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
By entering into these Terms and accessing or using the Services, you agree that you shall defend, indemnify and hold the Company Entities harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) incurred by the Company Entities arising out of or in connection with: (a) your violation or breach of any term of these Terms or any applicable law or regulation; (b) your violation of any rights of any third party; (c) your misuse of the Services; (d) Your Content, or (e) your negligence or wilful misconduct. If you are obligated to indemnify any Company Entity hereunder, then you agree that Company (or, at its discretion, the applicable Company Entity) will have the right, in its sole discretion, to control any action or proceeding and to determine whether Company wishes to settle, and if so, on what terms, and you agree to fully cooperate with Company in the defense or settlement of such claim.
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.
You and the Company agree that in the event of any dispute, either party will first contact the other party and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation, any court action, after first allowing the receiving party thirty (30) days in which to respond. Both you and the Company agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.
After the informal dispute resolution process, any remaining dispute, controversy, or claim (collectively, “Claim”) relating in any way to the Company’s services and/or products, including the Services, and any use or access or lack of access thereto, will be resolved by arbitration, including threshold questions of arbitrability of the Claim. You and the Company agree that any Claim will be settled by final and binding arbitration, using the English language, administered by JAMS under its Comprehensive Arbitration Rules and Procedures (the “JAMS Rules”) then in effect (those rules are deemed to be incorporated by reference into this section, and as of the date of these Terms). Because your contract with the Company, these Terms, and this Arbitration Agreement concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit. Arbitration will be handled by a sole arbitrator in accordance with the JAMS Rules. Judgment on the arbitration award may be entered in any court that has jurisdiction. Any arbitration under these Terms will take place on an individual basis – class arbitrations and class actions are not permitted. You understand that by agreeing to these Terms, you and the Company are each waiving the right to trial by jury or to participate in a class action or class arbitration.
Notwithstanding the foregoing, you and the Company agree that the following types of disputes will be resolved in a court of proper jurisdiction:
- disputes or claims within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual dispute and not as a class, representative, or consolidated action or proceeding;
- disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief); or
- intellectual property disputes.
Payment of all filing, administration, and arbitrator costs and expenses will be governed by the JAMS Rules, except that if you demonstrate that any such costs and expenses owed by you under those rules would be prohibitively more expensive than a court proceeding, the Company will pay the amount of any such costs and expenses that the arbitrator determines are necessary to prevent the arbitration from being prohibitively more expensive than a court proceeding (subject to possible reimbursement as set forth below).
Fees and costs may be awarded as provided pursuant to applicable law. If the arbitrator finds that either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the JAMS rules. In that case, you agree to reimburse the Company for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable rules. If you prevail in the arbitration and are awarded an amount that is less than the last written settlement amount offered by the Company before the arbitrator was appointed, the Company will pay you the amount it offered in settlement. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within fourteen (14) days of the arbitrator’s ruling on the merits
You have the right to opt-out and not be bound by the arbitration provisions set forth in these Terms by sending written notice of your decision to opt-out to support@jolly.com or to the U.S. mailing address listed in the “How to Contact Us” section of these Terms. The notice must be sent to the Company within thirty (30) days of your first registering to use the Services or agreeing to these Terms; otherwise you shall be bound to arbitrate disputes on a non-class basis in accordance with these Terms. If you opt out of only the arbitration provisions, and not also the class action waiver, the class action waiver still applies. You may not opt out of only the class action waiver and not also the arbitration provisions. If you opt-out of these arbitration provisions, the Company also will not be bound by them.
To the fullest extent permitted by applicable law, you and the Company each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTY’S INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (“CLASS ACTION”). YOU AND THE COMPANY AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. YOU AND THE COMPANY EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. IF THE DISPUTE IS SUBJECT TO ARBITRATION, THE ARBITRATOR WILL NOT HAVE THE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. FURTHER, YOU AND THE COMPANY AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS FOR MORE THAN ONE PERSON’S CLAIMS, AND IT MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. For the avoidance of doubt, however, you can seek public injunctive relief to the extent authorized by law and consistent with the exceptions in Section 9.4 above.
IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES’ AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. If a court decides that the limitations of this paragraph are deemed invalid or unenforceable, any putative class, private attorney general, or consolidated or representative action must be brought in a court of proper jurisdiction and not in arbitration.
We may modify these Terms from time to time in which case we will update the “Last Revised” date at the top of these Terms. If we make changes that are material, we will use reasonable efforts to attempt to notify you, such as by e-mail and/or by placing a prominent notice on the first page of the Website. However, it is your sole responsibility to review these Terms from time to time to view any such changes. The updated Terms will be effective as of the time of posting, or such later date as may be specified in the updated Terms. Your continued access or use of the Services after the modifications have become effective will be deemed your acceptance of the modified Terms. No amendment shall apply to a dispute for which an arbitration has been initiated prior to the change in Terms
If you breach any of the provisions of these Terms, all licenses granted by the Company will terminate automatically. All sections which by their nature should survive the termination of these Terms shall continue in full force and effect subsequent to and notwithstanding any termination of these Terms by the Company or you. Termination will not limit any of the Company’s other rights or remedies at law or in equity.
You agree that a breach of these Terms will cause irreparable injury to the Company for which monetary damages would not be an adequate remedy and the Company shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.
If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.
The Services and related documentation are “Commercial Items”, as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items, and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein.
You agree that you will not export or re-export, directly or indirectly, the Services and/or other information or materials provided by the Company hereunder, to any country for which the United States or any other relevant jurisdiction requires any export license or other governmental approval at the time of export without first obtaining such license or approval. In particular, but without limitation, the Services may not be exported or re-exported (a) into any U.S. embargoed countries or any country that has been designated by the U.S. Government as a “terrorist supporting” country; or (b) to anyone listed on any U.S. Government list of prohibited or restricted parties, including the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. By using the Services, you represent and warrant that you are not located in any such country or on any such list. You are responsible for and hereby agree to comply at your sole expense with all applicable United States export laws and regulations.
If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms and the licenses granted hereunder may be assigned by the Company but may not be assigned by you without the prior express written consent of the Company. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for reference only and shall not be read to have any legal effect. The Services are operated by us in the United States. Those who choose to access the Services from locations outside the United States do so at their own initiative and are responsible for compliance with applicable local laws. These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules, and the proper venue for any disputes arising out of or relating to any of the same will be the arbitration venue set forth in Section 9, or if arbitration does not apply, then the state and federal courts located in New York. You and the Company agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to the interpretation or construction of these Terms.
You may contact us regarding the Services or these Terms at: 11 East Loop Road, Suite 5F, New York, NY 10044 or by e-mail at support@jolly.com.