Incentivize your agents. Only pay for results.

It is a program that pays agents for hitting defined targets, like a call resolved on first contact, a peak shift covered, or a full week on adherence. Jolly runs these as campaigns tied to the numbers your workforce management and CRM systems already report, so spend maps to output rather than to a flat shift differential.

A monthly bonus pays long after the calls that earned it, and a floor contest rewards the same three agents every month. Jolly rewards the weekly behaviors that actually move the queue, reaches the whole floor rather than the top of it, and reports what each campaign returned so you can see what is working.

By paying on resolution rather than on speed. Jolly productivity campaigns reward calls that closed on first contact and passed quality review, so an agent has no reason to rush a call that will simply come back tomorrow. Handle time stays a metric you watch, not a metric you pay on.

Yes, and adherence is one of the cleanest campaigns to run because it is already measured to the minute. Jolly rewards on-time logins, full-week adherence, and the peak and overnight shifts that are hardest to cover. Targets are set against the schedule you actually published, so a forecast miss is not something an agent pays for.

Most attrition happens before an agent is fully ramped, when the job is hardest and the payoff is furthest away. Jolly runs retention campaigns tied to tenure milestones, so getting past ramp carries real, visible upside week to week, and you only pay when retention actually improves.

Yes, when the target is the outcome and not the pitch. Jolly rewards completed saves and accepted upgrades that survive the cancellation window, not attempts made. An agent who pushes an offer onto the wrong customer earns nothing, because the offer does not stick. Attach sits in the same target as your service level, so an offer that costs the queue is not a win a campaign pays for.

Your own agents usually know who can do this work. Jolly reactivates dormant referral programs by rewarding agents when a referral is hired and stays past ramp, not just when a name is submitted. You only pay when a seat is actually filled and held.

The countable ones. On a voice floor that is the recording notice given at the top of the call, the identity verification completed before account access, and the quality review passed on the calls that get sampled. Jolly rewards those directly, so the step that protects you is the step an agent earns on rather than something they are only ever corrected for.

The framing is what prevents it. Jolly rewards leading behaviors that are verifiable outside the agent, like calls resolved on first contact in your routing data and reviews passed on a calibrated scorecard with the sample drawn for them, rather than a self-reported number or the absence of a complaint. If a metric can be moved without doing the work, it does not become a campaign.

Yes. Targets are set per site and per team, so an in-house floor, an outsourced partner site, and an offshore site can run different campaigns at the same time under one program. You see performance side by side and can tell which sites are hitting their numbers and which need attention.

Most likely, yes. Jolly's Data Agent connects to your contact platform and ACD, workforce management, CRM, dialers, and quality management tools, and reads live performance from them. Adherence comes from the system that builds the schedule and resolution comes from the system that routes the call, so campaigns run on your real operational data, not on self-reported numbers.

Yes. Each campaign has defined targets. When an agent hits theirs, points dispatch automatically. When they do not, nothing is paid, so your spend always maps to a call actually resolved or a shift actually covered.

Nothing is deducted. Incentives are always upside. Agents earn more when they perform and there is no penalty when they do not, which matters most in compliance campaigns, where any downside would give someone a reason to hide a missed step rather than fix it.