ServiceNow

ServiceNow is an enterprise workflow platform covering customer service, IT service, HR service delivery, and field service management. It serves large organizations that coordinate work across customer, IT, and employee operations.

What Jolly reads from ServiceNow

• Customer or account records

  Every customer, account, or guest is a standing record, so performance reads against a named person rather than an anonymous transaction.

• Ownership by rep, agent, or associate

  Deals, cases, and tickets are commonly assigned to an individual, which is what turns a company-wide total into a per-worker one.

• Timestamped interactions

  Calls, tickets, deals, and visits are logged as they happen, so a goal can land on a shift or a week rather than a quarter.

• Stage and status changes

  A deal advancing, a ticket closing, or a case resolving is a discrete, countable event rather than an ongoing task.

• Loyalty and rewards activity

  Where the system runs a loyalty program, enrollments, visits, and redemptions are recorded per member, making repeat engagement visible at the individual level.

Campaigns you can run on ServiceNow

• Productivity

  Turn workforce productivity into measurable profit. Only pay when targets are hit.

More CRM & Service integrations

Jolly reads the same operational data from any of these.

• Salesforce
• HubSpot
• Zendesk