Zendesk
Zendesk is a customer service platform for ticketing, messaging, live chat, voice, and IT service management.
What Jolly reads from Zendesk
Customer or account records
Every customer, account, or guest is a standing record, so performance reads against a named person rather than an anonymous transaction.
Ownership by rep, agent, or associate
Deals, cases, and tickets are commonly assigned to an individual, which is what turns a company-wide total into a per-worker one.
Timestamped interactions
Calls, tickets, deals, and visits are logged as they happen, so a goal can land on a shift or a week rather than a quarter.
Stage and status changes
A deal advancing, a ticket closing, or a case resolving is a discrete, countable event rather than an ongoing task.
Loyalty and rewards activity
Where the system runs a loyalty program, enrollments, visits, and redemptions are recorded per member, making repeat engagement visible at the individual level.
Campaigns you can run on Zendesk
More CRM & Service integrations
Jolly reads the same operational data from any of these.
Zendesk integration FAQ
Supercharge your workforce.
Performance-based incentives with a return you can actually measure.
Get a demo