Grubhub
Grubhub for Restaurants is a marketplace and delivery platform for restaurants, covering ordering through the Grubhub app and website, a commission-free branded ordering site, point-of-sale and technology integrations, and delivery, self-delivery, supplemental delivery, and pickup options.
What Jolly reads from Grubhub
Order channel
Whether an order came through a website, app, kiosk, delivery marketplace, or call center, so throughput can be measured for the specific channel a location runs.
Fulfillment mode
Whether an order is for pickup, delivery, dine-in, drive-thru, or catering, so a goal can target the off-premise workflow a shift is actually staffed to run.
Fulfillment timing
How long an order takes from placed to ready or picked up, which turns speed of service into a number a shift can be measured against.
Order accuracy
A guest report of a missing, wrong, or poorly prepared item is recorded against the order and the location that filled it, so accuracy reads per shift rather than as a refund total at month end.
Campaigns you can run on Grubhub
Grubhub integration FAQ
No. Grubhub stays exactly where it is. Jolly reads from it so that Incentive Campaigns™ are measured on what your operation actually did, rather than on numbers people report at the end of the week.
No. Every Jolly integration is read-only. Jolly reads the operational data a campaign is measured on, and nothing moves in the other direction. Connecting Grubhub does not change what your team does in it, what it contains, or how it behaves for the people who use it every day.
Integrations are scoped with your team during implementation, alongside the rest of the rollout rather than as a separate project. Tell us what you run and we take it from there, including systems that are not yet in our catalog and systems you are already planning to replace.
Yes, where Grubhub records the guest reports behind it. Accuracy runs as a Productivity campaign: the goal is set on the reported error rate for a location or shift, points dispatch when it comes down, and nothing is paid when it does not. Errors Grubhub attributes to delivery rather than the store sit outside it.
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