Question 1

Does Jolly replace Otter?

Accepted Answer

No. Otter stays exactly where it is. Jolly reads from it so that Incentive Campaigns™ are measured on what your operation actually did, rather than on numbers people report at the end of the week.

Question 2

Does Jolly write anything back to Otter?

Accepted Answer

No. Every Jolly integration is read-only. Jolly reads the operational data a campaign is measured on, and nothing moves in the other direction. Connecting Otter does not change what your team does in it, what it contains, or how it behaves for the people who use it every day.

Question 3

How does an Otter connection get set up?

Accepted Answer

Integrations are scoped with your team during implementation, alongside the rest of the rollout rather than as a separate project. Tell us what you run and we take it from there, including systems that are not yet in our catalog and systems you are already planning to replace.

Question 4

Does a campaign cover orders placed through a third-party delivery app, or only orders through Otter?

Accepted Answer

It depends on what Otter itself records. Where Otter aggregates or reports on marketplace orders alongside its own channels, that volume can feed a campaign the same way. Where a marketplace app operates outside Otter entirely, Jolly cannot see those orders and they are not part of the campaign.

Question 5

Can a campaign target one ordering channel, like drive-thru or kiosk, instead of a whole location?

Accepted Answer

Yes. Where Otter records which channel an order came through, a campaign audience can be set to one channel, such as pickup, delivery, kiosk, or drive-thru, rather than asking every shift at a location to improve at all of them at once.

Otter

What Jolly reads from Otter

Order channel

Fulfillment mode

Fulfillment timing

First-party versus marketplace mix

Guest recognition across orders

Campaigns you can run on Otter

Productivity

More Restaurant Digital integrations

Otter integration FAQ

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