Qualtrics
Qualtrics is an experience management platform collecting customer and employee feedback across channels, with location-level insights, automated response routing, and employee action plans.
What Jolly reads from Qualtrics
Survey and review responses
Each response recorded with the location and date it refers to, so satisfaction reads per site and per period rather than as one company-wide score.
Satisfaction scores by location
Numeric scores such as satisfaction or recommendation ratings, rolled up to the site or property they belong to, which is the level a frontline goal can be set at.
Response routing and action plans
Which manager or team a piece of low-scoring feedback was routed to, and whether the follow-up was closed, which makes response itself measurable.
Touchpoint and stay attribution
Which visit, stay, or interaction a record refers to, so a goal can target the specific shift or department it belongs to.
Campaigns you can run on Qualtrics
Qualtrics integration FAQ
No. Qualtrics stays exactly where it is. Jolly reads from it so that Incentive Campaigns™ are measured on what your operation actually did, rather than on numbers people report at the end of the week.
No. Every Jolly integration is read-only. Jolly reads the operational data a campaign is measured on, and nothing moves in the other direction. Connecting Qualtrics does not change what your team does in it, what it contains, or how it behaves for the people who use it every day.
Integrations are scoped with your team during implementation, alongside the rest of the rollout rather than as a separate project. Tell us what you run and we take it from there, including systems that are not yet in our catalog and systems you are already planning to replace.
It can where Qualtrics ties a response to a location and a date, which lets a goal sit on the site and period a team actually worked. Jolly does not claim one shift owns a score outright, and campaigns on this data usually target the behaviors behind it.
Yes, where Qualtrics collects it. Employee survey responses are recorded the same way customer responses are, so participation and engagement can be measured per site, which is often the more useful signal for a retention goal.
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