Revinate
Revinate is a guest data and marketing platform for hotels, combining a customer data platform, email marketing, virtual concierge chat, reputation management, and voice reservation sales. It serves hotels seeking direct bookings.
What Jolly reads from Revinate
Survey and review responses
Each response recorded with the location and date it refers to, so satisfaction reads per site and per period rather than as one company-wide score.
Satisfaction scores by location
Numeric scores such as satisfaction or recommendation ratings, rolled up to the site or property they belong to, which is the level a frontline goal can be set at.
Response routing and action plans
Which manager or team a piece of low-scoring feedback was routed to, and whether the follow-up was closed, which makes response itself measurable.
Touchpoint and stay attribution
Which visit, stay, or interaction a record refers to, so a goal can target the specific shift or department it belongs to.
Campaigns you can run on Revinate
Revinate integration FAQ
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