Question 1

Does Jolly replace TrustYou?

Accepted Answer

No. TrustYou stays exactly where it is. Jolly reads from it so that Incentive Campaigns™ are measured on what your operation actually did, rather than on numbers people report at the end of the week.

Question 2

Does Jolly write anything back to TrustYou?

Accepted Answer

No. Every Jolly integration is read-only. Jolly reads the operational data a campaign is measured on, and nothing moves in the other direction. Connecting TrustYou does not change what your team does in it, what it contains, or how it behaves for the people who use it every day.

Question 3

How does a TrustYou connection get set up?

Accepted Answer

Integrations are scoped with your team during implementation, alongside the rest of the rollout rather than as a separate project. Tell us what you run and we take it from there, including systems that are not yet in our catalog and systems you are already planning to replace.

Question 4

Guest satisfaction depends on more than one shift. Can it really be a campaign goal?

Accepted Answer

It can where TrustYou ties a response to a location and a date, which lets a goal sit on the site and period a team actually worked. Jolly does not claim one shift owns a score outright, and campaigns on this data usually target the behaviors behind it.

Question 5

Can a campaign use employee feedback rather than customer feedback?

Accepted Answer

Yes, where TrustYou collects it. Employee survey responses are recorded the same way customer responses are, so participation and engagement can be measured per site, which is often the more useful signal for a retention goal.

TrustYou

What Jolly reads from TrustYou

Survey and review responses

Satisfaction scores by location

Response routing and action plans

Touchpoint and stay attribution

Campaigns you can run on TrustYou

Productivity

More Customer & Guest Experience integrations

TrustYou integration FAQ

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