Medallia

Medallia is an experience management platform capturing customer and employee feedback across surveys, digital, and contact center channels, with role-based reporting and AI-driven analytics.

What Jolly reads from Medallia

• Survey and review responses

  Each response recorded with the location and date it refers to, so satisfaction reads per site and per period rather than as one company-wide score.

• Satisfaction scores by location

  Numeric scores such as satisfaction or recommendation ratings, rolled up to the site or property they belong to, which is the level a frontline goal can be set at.

• Response routing and action plans

  Which manager or team a piece of low-scoring feedback was routed to, and whether the follow-up was closed, which makes response itself measurable.

• Touchpoint and stay attribution

  Which visit, stay, or interaction a record refers to, so a goal can target the specific shift or department it belongs to.

Campaigns you can run on Medallia

• Productivity

  Turn workforce productivity into measurable profit. Only pay when targets are hit.

More Customer & Guest Experience integrations

Jolly reads the same operational data from any of these.

• Qualtrics
• Revinate
• TrustYou
• Oaky